Stakeholder Engagement Services

The Vendor is required to provide stakeholder engagement services for include:
- Timeline: may-august 2026
•    Initial listening sessions: May-June 2026
•    Re-engagement listening sessions: July-august 2026
•    Final summary report: august 2026
- Listening session facilitation:
1. Services contractor listening sessions:
•    Design and execute approximately 4-6 initial virtual listening sessions.
•    Ensure representation from department five administrative areas
•    Identify key themes, gaps, needs, and opportunities.
•    Identify feedback regarding: 
o    Original program goals
o    Implementation challenges and successes for each program component and stage of the services continuum
o    Success and challenges of client segments, particularly clients who are not adequately served by services and the transitional aged youth population
o    Priority recommendations re: program specs, payment model, and contract monitoring
2. Services client and family listening sessions: 
•    Design and execute approximately 4-6 initial listening sessions.
•    Ensure representation from department five administrative areas
•    Approach to meetings (i.e., number, size, structure, virtual and in-person) is flexible. 
•    Identify key themes, gaps, needs, and opportunities.
•    Summary of attendees' feedback re: 
•    Client and family experience, including members of historically disadvantaged groups, including non-English and ASL speakers
•    Core benefits of services enrollment for clients and families (by program component, if possible)
•    Challenges and barriers experienced while receiving services
•    Summary of client and family recommendations: 
o    Working and should not change about services
o    Services needs to improve for clients to be successful 
o    They want these aspects to look like in the future
3. Stakeholder re-engagement: 
•    Design and execute listening sessions with services stakeholders to review proposed changes to services following department review of initial feedback 
•    Minimum of two (2) client and family sessions and three (3) services contractor sessions.