License Examination Development and Administration Services

The Vendor is required to provide for the development and administration of insurance license examination and other services related to the licensing process for the division.
- All Items developed under the Contract must be multiple-choice with four (4) responses written clearly and concisely.
- Must provide a website for candidate use. The Contractor must maintain website availability to candidates twenty-four (24) hours a day, seven (7) days a week, excluding scheduled maintenance times.
- Must report emergency outages to the Department within four (4) hours, and the Contractor must provide the Department’s Contract Manager at least forty-eight (48) hours advance notice via email and/or telephone call for scheduled maintenance.
- Must maintain a functional call center by providing telephonic service a minimum of 12 hours per day Monday through Friday, and a minimum of 6 hours per day Saturday and Sunday.
- Provide a toll free, program specific phone number, which will serve as its single touchpoint for telephone reservations and follow up inquiries.
- The applicant will be routed to one of the Contractor’s trained representatives and they will validate the candidate’s identity and determine what program and/or examination is needed and the desired date and locations is obtained.
- Call center must not be non-functional for State candidates for more than twelve (12) consecutive business hours per the Contractor’s call center hours of operation and excluding emergency weather conditions.
- Must report emergency conditions to the Department’s Contract Manager within four (4) hours.