Risk Management Program Assessment and Accreditation Support Consultant Services

The Vendor is required to provide the prospective risk management program assessment and support consultant will need to be willing to work with the City.
- Within these three program areas, we will provide for facility rentals; maintain public spaces like parks, school grounds, beaches, and facilities like play courts and ball fields; and support special events, put on youth programs like summer camps, and facilitate athletic programs.
- Help customize a safety manual that addresses traditional safety topics encountered in a municipal recreation and parks program.
- Help facilitate and support the Safety Action Committee directives.
- Discovery and Baseline Assessment
• Developing a comprehensive understanding of the breadth, structure, and delivery of programs offered by the department, including seasonal, afterschool, and special event programming.
• Meeting with key departmental leadership and operational staff to introduce your team, establish lines of communication, and understand roles, responsibilities, and current operational challenges.
• Identifying and documenting program locations, facilities, and third-party partnerships (e.g., vendors, instructors, leagues) that may impact risk exposure.
• Developing a baseline inventory of existing safety, risk management, and loss prevention processes, including policies, procedures, and informal practices currently in use.
- Analysis & Recommendations
• Analyzing information gathered during stage one to identify key risk themes, operational vulnerabilities, and inconsistencies across programs, facilities, and staffing models.
• Benchmarking current practices against industry standards and peer municipal recreation departments to identify gaps and opportunities for improvement.
• Assessing the adequacy and consistency of current policies, procedures, and documentation.
• Reviewing staff training frameworks and recommending enhancements to ensure consistent onboarding, safety awareness, and role-specific preparedness.
• Identifying opportunities to strengthen oversight of third-party vendors, instructors, and partner organizations, including insurance requirements, contracts, and performance expectations.
• Developing standardized safety protocols and operational guidelines that can be applied consistently across programs and facilities.
• Recommending improvements to incident reporting, documentation, and communication processes to support timely response and better data tracking.
• Supporting and helping facilitate a recreation & parks department safety action committee. Support will include attending meetings, providing technical guidance on issues raised, and helping prioritize actionable items.
• Providing targeted staff training sessions where needs are identified by the safety action committee or through the risk assessment process.
• Assisting in the development of a formal, written department safety manual, consolidating policies, procedures, and best practices into a consistent, user-friendly document.
• Partnering with department leadership and staff to implement prioritized recommendations identified in stage two, with an emphasis on practical, sustainable execution.
• Establishing an ongoing advisory relationship to provide guidance on emerging risks, operational changes, and new program initiatives.
• Supporting the continued work of the safety action committee, including regular meeting participation, progress tracking, and refinement of safety priorities.
• Assisting with the rollout, adoption, and periodic updating of the department’s safety manual, ensuring it remains current, relevant, and aligned with best practices.
• Providing ongoing staff training and refresher sessions to reinforce safety protocols, risk awareness, and compliance requirements.
• Monitoring and evaluating incident data, claims activity, and near-miss reporting to identify trends and recommend continuous improvements.
• Conducting periodic program and facility safety reviews to ensure consistency in application of policies and procedures across operations.