Relocation Management Services

The Vendor is required to provide relocation management services for coordinating and managing subcontracted relocation support services, including movers, storage, pest control, hotel stays, and incidental cleaning, and related support services, subject to the controls.
1. Transition and compliance audit:
• Review and reconstruct relocation files
• Ensure compliance with:
o URA
o Rad
o Section 18
2. Relocation execution:
• Resident communication and meetings
• Move scheduling and coordination (move outs, moves to temporary housing, and return moves)
• Direct contracting and management of:
o Movers
o Storage providers
o Pest control vendors
3. Unit readiness coordination:
• Track and verify unit readiness
• Coordinate with:
o Construction (Breeden)
o Maintenance
o Property management
4. Data and tracking:
• Maintain centralized relocation tracking system
• Track:
o Resident status
o Move status
o Unit readiness
o Compliance documentation
5. Reporting and compliance requirements:
• Monthly reporting
• Quarterly and investor reporting support (Cinnaire)
• Maintain audit-ready files.