Programming and Technical Support Services

The vendor is required to provide programming and technical support services for scheduling light shows, as well as providing technical service and troubleshooting for the aesthetic lighting system installed on the city.
1. Daily programming:
• The annual aesthetic lighting show calendar, with required shows for each day (365 shows for the year).
• This calendar will call out start metis, and end metis for each individual show.
• Shows trigger on at 45 minutes before sunset, and trigger off at 2am.
• Consultant shall maintain the annual aesthetic lighting show calendar.
• Consultant shall schedule all show requests as per instructions from agency, through HDR.
2. Daily show:
• Program daily shows in advance using Philips color kinetics software and the primary controller at agency via fiber connection.
• Subcontractor shall monitor the start of each show correctly, as per the calendar, via VPN or similar device.
• If the fiber is damaged or the fiber connection to agency and k-bridge is interrupted, the daily show shall be set up using the wireless connection.
• Wireless connection should be used as a backup only.
• If both fiber connection and wireless connection fails, daily show shall be set up manually using local controller at the bridge site.
3. Diagnostic reports:
• Comprehensive diagnostic reports every month detailing the status and performance of the lighting systems.
• These reports will include, but not limited to, assessment of energy efficiency, system malfunctions, and recommendations for improvements and repairs.
4. Technical support:
• Full technical support related to the aesthetic lighting systems.
• This includes trouble shooting, system updates, software support, and network-related issues to ensure the seamless operation and optimal performance of the lighting systems.
• The Philips color kinetics software and wireless backup connection at the bridge.