Standard Operating Procedure Development, Process Mapping, and Operational Improvement Consulting Services

The vendors to provide standard operating procedure development, process mapping, and operational improvement consulting services.
- Process Documentation
• Conduct interviews and facilitated workshops with City staff
• Observe existing workflows
• Document current ("As-Is") processes
• Identify decision points, approvals, and possible inefficiencies
- Process Mapping Prepare professional process maps that clearly illustrate:
• Staff responsibilities
• Workflow steps
• Decision points
• Inputs and outputs
• Collaboration between departments
- Operational Assessment Evaluate existing workflows and recommend:
• Increased efficiency
• Reduction of redundancies
• Internal controls
• Improved customer service
• Risk reduction
- Standard Operating Procedures Develop Written SOPs that include:
• Purpose
• Responsibilities
• Step-by-step instructions
• Required forms
• Applicable policies
• References
• Related software systems
- Collaboration Meet with City staff to:
• Review draft documentation
• Revise deliverables
• Finalize process maps and SOPs