Community Needs Survey Services

The vendor is required to provide community needs survey on the services and needs of the community.
- The city council and staff in strategic planning, community development, budgeting, communication strategies, and other city purposes in order to be more responsive to the community and enhance its quality of life.
a. Surveys
•    Provide a comprehensive, statistically significant community needs survey. 
•    Develop survey instruments, work plans, and schedules in consultation with city staff to measure resident satisfaction focusing on overall quality of life, city services and programs, and other topic areas as desired by the city. 
•    Surveys must include geographic and demographic representations of city. 
•    Lead city staff to determine the most cost-effective, reasonable, and productive survey methodology to be used. 
•    Recommend appropriate methodologies and strategies for providing statistically significant results including one or combined mediums such as phone, MailOnline and web-based instruments. 
•    Develop survey questions to gauge community perceptions on various topics such as community needs, quality of life, city services, and important issues facing the city. 
•    The process of developing survey goals and questions and assist in coordinating planning meetings.
b. Survey execution
•    Conduct the survey(s) in a timely manner:
o    Up to two telephone surveys that are statistically valid
o    The city will assist with the distribution of the survey through the city’s various communication platforms such as social media, newsletter, website, and other printed materials.
c. Data analysis and findings
•    Conduct statistical analysis and prepare a report of the survey’s findings. 
•    The city desires a confidence level of 95% with a standard deviation of +/- 5%. 
•    All raw data, survey instrument, and any other relevant documents must be submitted to city staff at the conclusion of the project.
d. Reports and presentations
•    An administrative and preliminary draft report with key survey findings to city staff. 
•    Final reports must incorporate feedback from the city. 
•    The final community needs survey report must be presented in a clear manner for a public audience, who may not be familiar with statistics or survey methodology. 
•    The report must include an executive summary, description of the methodology, discussion of results with charts and graphic illustrations of significant findings, crosstabulation of results and comparison of previous survey data or relevant benchmark data available, and any conclusions and recommendations drawn from the findings. 
•    Make at least two presentations on the final community needs survey report to city staff, city council and the public.
e. Staff training, communications strategies, policy development, and project coordination
•    Assist the city with developing communications strategies regarding topics of community and organizational importance. 
•    Lead all meetings with the city in preparing for and completing the survey. 
•    Participate in meetings with city council and staff as necessary.

- Contract Period/Term: 2 years
- Questions/Inquires Deadline: August 29, 2025