Employee Engagement and Satisfaction Survey Services

The Vendor is required to provide to design, administer, and analyze an employee engagement and satisfaction survey.
- The goal of this survey is to gather confidential and meaningful feedback from employees across all departments to better understand their experiences, identify strengths, and highlight opportunities for organizational improvement.
- The survey is to gather meaningful, confidential feedback from employees to provide leadership with actionable insights that will strengthen organizational culture, improve employee morale, and enhance service delivery to citizens.
- Survey design & development
•    Develop survey questions aligned with the city’s areas of focus:
o    Employee morale & engagement
o    Communication & transparency (do employees feel informed and included?)
o    Professional development & growth opportunities
o    Compensation & benefit satisfaction
o    Interdepartmental collaboration (how can departments better work together to serve citizens?)
o    Departmental & leadership effectiveness (employee perspectives on strengths and weaknesses of their department and leadership)
•    Include a mix of quantitative (rating scales, multiple-choice) and qualitative (open-ended) questions.
•    Provide a draft survey to the city for review prior to distribution.
- Survey administration
•    Establish a project timeline and communication plan in coordination with the city’s human resources department.
•    Administer the survey in a manner that ensures anonymity, confidentiality, and broad employee participation.
•    Provide multiple methods of access (e.g., online and paper-based) to maximize participation.
•    Ensure technical support is available to employees, if needed.
- Data collection & analysis
•    Securely collect and compile responses, ensuring no identifying employee information is disclosed.
•    Analyze data by department, tenure, job classification, and other relevant groupings, while protecting confidentiality.
•    Identify organizational strengths, challenges, and opportunities for improvement.
•    Compare results to industry benchmarks, where applicable.
- Reporting & recommendations
•    Prepare a comprehensive written report summarizing the survey findings.
•    Provide department-level reports where participation levels permit confidentiality.
•    Offer actionable recommendations to improve engagement, leadership effectiveness, communication, and workplace culture.
•    Deliver a formal presentation of findings to the mayor and city council, with additional presentations to city leadership staff as requested.