Legacy Systems Refresh Market Research Initiative Services

The Vendor is required to provide a project to replace several enterprise systems that support its core program activity.
- This effort is a key component of agency ongoing market research, technology modernization planning, and evaluation of potential solutions that can meet the department’s enterprise-wide licensing, enforcement, and public-facing needs.
- It includes detailed descriptions of our organizational structure, licensing and enforcement processes, investigative workflows, field operations, document management practices, reporting and analytics needs, public-facing services, technology environment, data migration considerations, and statewide operational objectives.
- This division focuses on day-to-day public safety challenges, regulatory enforcement, industry oversight, and community-based problem solving related to alcohol.
- provide legal representation for the department’s licensing and enforcement programs in license protests and disciplinary actions respectively, including representation in administrative hearings.
- The Director’s Office leads policy development, makes final determinations on administrative discipline of licensees, oversees enforcement and licensing priorities, ensures statewide regulatory compliance, coordinates with government and industry partners, and guides overall strategic direction for the department.