Medical Supplies

The Vendor is required to provide medical supplies services including, but not limited to, key categories such as: gloves and personal protective gear; needles and syringes; wound care products; patient point of care testing; specimen collection and supplies; hospital furnishings; breast pumps; surgical instruments; etc.
- Requirement:
• Customer service, including account management for both agency and its members;
• Inventory management, including stocking contracted items, managing of stock outages, manufacturer backorders, shift demands, and service levels;
• Ensure contracted items are available to members, including price loading and accuracy, product additions and deletions, and product expiration date;
• Offer online ordering system, with order placement order confirmation, and tracking;
• The ability to audit non-core purchases from catalog;
• Delivery, including routine delivery, drop-shipments, special products, bulk items, and emergency orders;
• Maintain drug supply chain security act (DSCSA) compliance, as applicable;
• Ensure contract compliance, including pricing accuracy, contract attachment and reporting requirements;
• Accurately invoice members (including credits, rebills, product returns, and recalls) and process related vendor chargebacks;
• Offer payment terms and payment modalities;
• Arrange onboarding support for facility implementations and transitions;
• Offer equipment, installation, repair, calibration, and support;
• Other value-added services (e.g., third-party logistics and strategic storage; white glove delivery, installation, and removal; direct-to-patient shipping; equipment maintenance and repair; software; custom kitting solutions; etc.).