Wireless Mobile Communication Devices and Cellular Network Services

The Vendor is required to provide for wireless mobile communication devices and cellular network services.
- Provide the following products and services to the City:
•    Wireless devices and accessories (hardware)
•    Wireless device plans
•    Dedicated support
- Provide approximately 800 mobile devices and associated plans. 
- Core service items provided will include, but are not limited to:
•    A dedicated account representative,
•    A dedicated storefront with a dedicated corporate sales representative for:
o    Ordering devices
o    Ordering or changing device service plans
o    Ordering accessories
o    Apple business manager registrations and de-registrations
o    Subscriber usage reports and analytics as needed
o    Billing reports and analytics as needed
•    Electronic invoicing via email,
•    A portal with the capabilities to view usage, invoices and perform advanced device usage and real-time reporting online,
•    Delivery of new devices directly to city employees within 1 business day,
•    Off-site technical and product support,
•    Loaner or temporary mobile devices in the event of loss, damage, or warranty claim,
•    Suspend and reactivate numbers on demand, and
•    A detailed plan for mobile device replacement including a subscriber migration strategy for all device types
- Hardware:
•    Hardware is to be new (not factory reconditioned), factory unlocked, and delivered in original packaging
•    Minimum of one-year, unlimited parts, labor and on-site replacement warranty on all hardware
•    Processing and management of all manufacturer warranties on behalf of the City
- Rate Plans:
•    All Data plans:
o    Pooled data minutes
o    Automatic international rate plan application
•    All Voice plans:
o    Unlimited country wide in-network mobile to mobile calling
o    Unlimited local evenings and weekend minutes
o    Call waiting
o    Caller id
o    Voice mail
o    Unlimited country wide text/picture messaging
o    Automatic international rate plan application
- Provide in place support services and processes for wireless devices and cellular network services in detail.
•    Location of dedicated storefront used to service city hall
•    Name and resume of account representative assigned to the city account
•    Name and resumes of corporate sales representative and staff (or partners) assigned to the city account
•    Device warranty and replacement programs
•    Response time and procedures in place for support, service interruption or outages including emergency requests
•    Escalation procedures and response times for the following:
o    Phone and accessories ordering
o    Technical support
o    Account changes
o    Emergencies
•    Any training available for both administrative and end-users
•    Cutover plan and strategy for subscriber and device migration including:
o    Proponents approach to project delivery
o    Requirements of the customer
o    Approach to handling apple business manager registration and de-registration
o    Estimated timeline for migrating 300 iPhone
•    Confirmation of next business day device acquisition for city-defined standard iPhone and how many devices would be available for same day acquisition.
•    Personal employee perks/discount program or similar offering.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: August 25, 2025