Wide Area Network Services

The Vendor is required to provide for symmetrical leased lit fiber transport, without Internet access, for delivery of wide area network (WAN) services to the district.
- Wide Area Network
•    Applicant must have dedicated, symmetrical transport bandwidth of 10 GBPS/40 GBPS between the designated endpoints. 
•    These connections must connect to the district LAN via provider owned and managed hardware.
•    The solution must be scalable to 10 GBPS at all sites and 40 GBPS at the hub/core location.
•    Contract options are requested for 36-month and 60-month terms of service, with five (5) one-year voluntary extensions.
- Network operations center: Solution will provide customer support functions including problem tracking via a ticket portal, resolution, escalation support management on a 24x7x365 basis and site circuit usage/performance portal. 
- Customer has the right and is encouraged to address any problems that may arise relative to its connection with vendor provided services via the portal.
- Solutions bringing service to the property line but not to the demarcation point are not acceptable.
- Resolution: The Customer will be notified immediately once the problem is resolved and will be asked for verbal closure of the incident.
- Trouble reporting, escalation, and resolution: A detailed trouble reporting, escalation and resolution plan will be provided to the district.
- Measurement: Time starts from the time the Customer contacts vendor and identifies the problem.
- Reports: Upon request, an incident report will be made available to the Customer within five (5) working days of resolution of the trouble.
- Link performance per segment: The service will maintain the proposed link performance throughout the term of the contract.
- Historical uptime: Provide aggregate uptime statistics for your proposed service in the geographic area encompassing Applicant.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: October 10, 2025