Station Network Maintenance and Technical Support Services

The Vendor is required to provide ongoing management and maintenance support for the existing agency station network.
- The agency station network encompasses network equipment necessary to allow for data, voice, and video transmission from station devices to the agency data center over agency provided fiber optic backbone. 
- Work shall include maintenance of point-to-point VPN connections from the agency data center to fare collection vendor facilities.
- Station devices include, but are not limited to the following:
•    Uninterruptible Power Supplies
•    Ticket Vending Machines
•    Security Cameras
•    Station Wi-Fi
•    Real-time Signs
•    Public Address systems
- The completed transition plan issued by Consultant will include a full inventory of the existing infrastructure, confirmation of device inventories, and takeover of any exiting open support tickets.
- 24x7x365 monitoring of station network functionality using secure remote access.
- Installation of up to two software updates per year per device for the station network infrastructure hardware. Scheduling of these updates will need pre- approval from the Contract Manager.
- Maintain updated network inventory of devices including port level diagrams, device serial-numbers, MAC address tables, device host names, SmartNet contract numbers, and relevant equipment lifecycle details.
- Perform network administration services and/or assist staff with network maintenance, management, and monitoring to ensure ongoing operation of critical infrastructure.
- Provide management of warranties and perform warranty repair and replacement work.
- Install proactive security patching and system software version updates for all systems.
- Perform system restarts as directed and required after normal business hours and on weekends.
- All updates and upgrades of operating system software are made available by Cisco for devices covered under Cisco SmartNet.

- Contract Period/Term: 3 years
- Pre-Proposal Conference Date: December 12, 2025
- Questions/Inquires Deadline: January 5, 2026