The Vendor is required to provide a complete turnkey solution for a web- based, scalable, automated enforcement program, including installation, placement, operation, maintenance, certification and support (including 24-7 technical phone support), of all equipment including, but not limited to; portable, fixed, replica, and handheld camera equipment, vehicles/trailers (including maintenance and insurance), equipment mounts, power supplies, data upload, download and storage systems, billing, collections, printing and mailing of notices, flagging, 24-7 online payment processing, telephone customer service and payment processing, training, management/tracking of court required information, including preparation of cases, dockets and when necessary; testifying, and regular reporting of system results as mandated by law and as requested by the city.
- Include but is not limited to: public relations, preparation and approval of all forms, citations and court processes, study of prospective locations, deployment, testing, certification, installation, moving/removing of cameras, formation, operation and maintenance of a web based automated system to track, process and identify violating vehicles and the vehicle owners, fine, bill and collect penalties, supply customer service, and provide statistics and reports on systems, operations and effectiveness of the program to the city, state and federal government, including all mandated regular reports.
- Speeding and aggressive driving are among the most common factors in motor vehicle accidents involving fatalities, injuries, and property damage.
- The use of traditional enforcement strategies cannot keep pace with this escalating problem, thus placing the general public and public safety personnel in potentially dangerous situations.
- State General Assembly passed Senate Bill 277 in February 2009, House Bill 1477 in April 2010, House Bill 929 and Senate Bill 350 in May of 2014, all allowing or regulating the use of photographic speed-monitoring systems.
- Provide a solution that is capable of supporting a high volume of violations in a secure system with a built-in redundant back-up.
Preferred responses are those in which the implementation of cameras occurs more quickly than required.
- All monitoring equipment and monitoring systems shall meet or exceed Industry standards.
- The offeror shall develop, implement, operate, and maintain a Web-Based Automated Speed Enforcement System for the City including, but not limited to, secure capture, tracking, processing, storing and identifying violating vehicles and the corresponding vehicle owners.
- Automated Enforcement Program shall provide standard relational database functions to allow both offeror and City personnel to easily enter, access, search, and sort the violator database by various parameters including:
• Date of violation.
• Violation tracking number.
• Time of violation.
• Location of violation.
• Vehicle registration plate information.
• Vehicle registration plate – issuing state.
• Partial registration plate.
• Registered owner of vehicle.
• Date of notice.
• Name and/or ID number of issuing/reviewing officer
• Non-processing and dismissal (rejection) code(s).
• Adjudication status.
• Hearing date and time.
- The ability to access, view, enter, update, download and print all account and violation information to include, but is not limited to, the following:
• The vehicle registration plate numbers and characters.
• The state of issue for the vehicle registration plate.
• The date of the violation event.
• The time of the violation event.
• The location of the violation event.
• All digitized images demonstrating the violation and tag close-up.
• Payment status.
• Hearing status.
• Flagging status.
• Correspondence tracking.
• Standardized monthly reports (must have ability to review and print reports).
• Download violation images for printing, mailing, or e-mailing to citizens or City officials.
• Suspend activity on accounts until further research is completed in special circumstances.
• Approve/disapprove violations.
• Dismiss violations with justification code
• Designate and query dismissal causation codes with text explanation field.
• View and zoom in on images, adjust contrast, brightness, and color for optimizing image quality and the option to retain the adjusted settings.
• Search, view, update, and print all citation and non-citation information, including outstanding balances, court requests, temporary suspensions, and customer service inquiries.
- Provide a correspondence imaging system that ensures all correspondence received from citizens is electronically scanned and available for customer service staff and the City.
- Providing the City with a turnkey adjudication processing service support. The system shall be able to track court dates, dispositions, and initiate follow-up notices as required.
- The offeror shall be responsible for preparing court packages for all scheduled hearing. Hearing evidence packages shall be submitted to the District Court one (1) week prior to the scheduled court date. Court packages shall consist of, at a minimum:
• First digital image of the violation.
• Second digital image of the violation.
• Digital image of the license registration plate.
• Field service technician log indicating the good working order of the
Automated Speed Camera System at the time of violation.
• A court disposition sheet.
• A violation summary.
• Any court correspondence for continued or resets cases.
• Any written correspondence received from the violator.
• Daily Calibrations.
• Annual calibration certificates.
- Customer Service
- Customer Service requirements include, but are not limited to, the following:
• A 24-hour Web-based automated payment shall be established. This program shall allow violators to go online to view their violation, make payments, and receive program information.
• A telephone Customer Service System that will allow customers to obtained up-to date citation information and make payments via-telephone from 8:00 AM through 5:00 PM, Monday through Friday. The customer’s call shall be answered and handled within ten (10) minutes.
• All customer visits, calls, and correspondence shall be logged and tracked within the citation management system.