The vendor is required to provide to procure turnkey services of a vendor committed to installing, maintaining and operating vendor managed lives can fingerprint systems in strategic locations throughout the entire state for the purpose of capturing fingerprints, photographs, and data from individuals who are required to statutorily have a fingerprint background check performed in connection with employment or licensing activity.
- Web-based advanced appointment scheduling technology and a customer contact center, a statewide solution that addresses cultural diversity, geographical locations and population distribution as is necessary to provide civil fingerprint capture services in rural and suburban areas as well as major metropolitan areas.
- The use of customer service and management techniques, including advance scheduling and a customer contact center, its fingerprint applicants must be able to obtain this service within:
• 7 calendar days;
• 25 miles driving distance; and
• 35 minutes one way travel time.
- Any personnel employed or subcontracted by the prime contractor and subcontractor, including owners, executive staff, employees who operate lives can equipment, employees who receive confidential information from applicants, or any managerial employee who exerts control or influence over such employees with access to lives can equipment or confidential information must be fingerprinted for the purpose of a division criminal record background check and must be acceptable to division following review of such division criminal history background check.
- The final design of the system will be determined in conjunction with the selected vendor, a preliminary outline of the process elements is as follows:
• Using established procedures, the vendor will view applicant identification, collect or verify applicant data and retrieve or establish a unique identifier for the applicant transaction. 
• Applicants referred by an agency or potential employer may be required to obtain and present an authorization form issued by the fingerprint requestor. 
• The vendor will collect a fee from the applicant, participating agency or potential employer. 
• Some agencies will make previously collected data available to the vendor to reduce data entry errors. 
• Agencies may supply an applicant with a unique identifying number to be used by the vendor to retrieve agency data. 
• The vendor system will transmit the fingerprints, photographs, and biographic data to division using existing division “store and forward” technology. 
• Division will transmit a “data received” message to the vendor system. 
• The vendor system will forward this status message to the participating agency if required. 
• Division will process the fingerprints if nothing causing a rejection is encountered. 
• Division will send the fingerprint response to the participating agency and a message to the vendor system indicating completion by division.
• Division will forward data to the FBI if appropriate. 
• An FBI “data received” confirmation is not sent to the vendor system. 
• If division forwarded data to the FBI, the FBI will respond back to division. 
• Division will forward the federal bureau of investigation (FBI) response to the participating agency and a message to the vendor system indicating completion by the FBI. 
• The vendor system will forward this status message to the participating agency, if requested by such agency. 
• Division will not provide to the vendor, in connection with any submitted fingerprint transaction, any response or message to the vendor system that contains criminal history record information, an indication or indicator of any type of criminal history record information or any fingerprint search results from division or the FBI.
- Contract Period/Term: 4 years
- Questions/Inquires Deadline: June 16, 2025