The Vendor is required to provide an auto-indexing SaaS services for utilizes Tyler eagle recording system (Tyler technologies, Inc.) and the auto-indexing system must be able to fully integrate with this system.
- The auto-indexing system should create greater efficiencies in the county clerk’s office, accomplishing the indexing task in far less time and with greater accuracy than manual entry.
- Create system in test environment
• Full seamless integration with existing Tyler eagle recording system
• Machine learning and natural language processing
• Smart routing of documents, data extraction from relevant fields
• Ongoing secure file transfer protocol (SFTP)
• Artificial intelligence (AI) process serving up to 40,000 documents/year
• Rapid document turnaround on indexing of documents with 95 percent accuracy
• Automatic software updates
• Optical character recognition (OCR) services shall be in accordance with standards set by the institute and association for information and image management (AIIM).
- Workflow process and quality checking images scanned into Tyler eagle:
• Visual inspection of each image against original, rescanning documents as needed
• Manual image quality adjustment and QA of every image for clarity, legibility, quality, cut-offs or file type compression errors
• Images are of the same or better quality than the original
• Ensure all images are accurately indexed
• Perform rework of errors or omissions with no additional charge
- On-site training
- Program manager: during launch and up to minimum of 2 months after launch
- On-going support
• Dedicated project manager and technical specialist
• Chat support 10 am-7pm, m-f
• Quarterly reporting
- Monthly analytics and reporting
• Report on volumes, types of sources and other relevant details of incoming documents
• Time spent verifying certain document types with exception, etc.
- Contract Period/Term: 7 years
- Questions/Inquires Deadline: March 28, 2025