The vendor is required to provide closed captioning and accessibility services include to, live (on-line)/real time captioning, post production (off-line) captioning, transcription, and Spanish language captioning.
- Provide files in the following formats: .RTF, .TXT, .DOC, .CAP, .SCC, .AAF, or any additional file formats common to industry standards.
- Use sentence case for on-screen captions and captioning files delivered to state agency.
- Caption files shall begin at 00:00:00; 00 (drop frame) and test lines must be removed.
- Provide a clean transcript file at the request of Iowa agency in accordance to the accessibility service they provide.
- Provide same day response time on system issues and outages.
- Provide access to a phone line (or other connection where available) and encoder.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: March 14, 2025