The Vendor is required to provide for mazda computer corporation software maintenance and related services.
- Software maintenance and technical support services includes, but is not limited to, the following: telephone and on-line support, error corrections, software updates, software upgrades, software patches/fixes, software enhancements/releases, extensions, latest features, performance improvements, and licensed software documentation applicable to and/or necessitated as a result of services delivered under the contract.
- Provide qualified personnel to be available to agency by telephone, email, or website for the reporting of problems or issues with the licensed software or software maintenance and technical support services.
- Provide a help-desk toll-free telephone number, email, or website for the reporting of problems or issues with the licensed software.
- Successful respondent shall provide support twenty-four (24) hours per day seven (7) day a week.
- Successful respondent shall allow a minimum of three (3) authorized agency contacts to report problems or issues to successful respondent’s help desk.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: April 8, 2025