The vendor is required to provide that credit and debit card acceptance program service including
• Credit and debit card terminals and pin pads
o The city will lease card terminals with built-in printer and pin pads from the contractor on a month-to-month basis.
o The lease fee must include delivery, installation, equipment, supplies, software and firmware upgrades and removal. if necessary, the contractor must also provide imprinters, sales drafts, credit vouchers and all other forms and supplies at no additional cost.
o All equipment shall be new and unused at the inception of the contract. use of a pin pad is optional.
o Card terminals and pin pads must be able to authorize and capture credit card and debit card transactions; manually key enter with address verification service; void and delete a transaction in the current batch; refund a cardholder’s account; process off-line sale authorization is received from voice authorization center; reprint a transaction in the current batch; provide authorization only; adjust a transaction in the current batch; review transactions in the current batch; generate various batch reports by detail and total; and settle and transmit transactions in the current batch.
o The card terminals and pin pads must be able to process credit card and debit card transactions for multiple terminal identification numbers for a single merchant number and separate the processing of different types of card payments as determined by the merchant.
o Contractor shall repair or replace the terminal and pin pad when necessary at no additional cost to the city. repair or replacement shall be completed by the next business day following notification by the city.
o The contractor shall install the replacement equipment, at the request of the city.
o Contractor shall ensure electronic data capture (EDC) terminals are installed with the manufacturer's latest software and firmware version upgrades at no additional cost to the city. data accessed and stored on the terminals shall be in compliance with payment card industry data security standards (PCI-DSS).
o Contractor shall provide, at no cost, the necessary connectivity for card authorization on personal computers and peripheral equipment used to process transactions under this credit card and debit card program.
o Connectivity shall not include the cost of telephone service for analog connectivity or isp service for internet connectivity.
o Contractor shall provide, at no additional cost to the city, the necessary payment gateway services to process the city's credit and debit card transactions via a personal computer, mobile phone, kiosk, interactive voice response service, or other electronic device.
o The contractor shall contract directly with the payment gateway service provider and cover all fees, including but not limited to set up fees and monthly processing fees.
o The event a city merchant no longer requires card services or this agreement is terminated, all terminals, pin pads, printers, imprinters, forms and supplies shall be removed by the contractor at no additional cost to the city.
• Credit and debit card processing software:
o Card transaction processing software must be able to authorize and capture credit card and debit card transactions; manually key enter with address verifications service; void and delete a transaction in the current batch; refund a cardholder's account; process off-line sale when authorization is received from voice authorization center; reprint a transaction in the current batch; provide authorization only; adjust a transaction in the current batch; review transactions in the current batch; generate various batch reports by detail and total; and settle and transmit transactions in the current batch.
o Card processing software must be able to process credit card and debit card transactions for multiple terminal identification numbers for a single merchant number and separate the processing of different types of card payments as determined by the merchant.
o Contractor shall ensure that the processing software is the manufacturer's latest version throughout the term of this agreement. subsequent software upgrades are to be provided at no additional cost to the city.
o The event a city merchant no longer requires processing software or this agreement is terminated, software shall be removed by the contractor at no additional cost to the city.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: February 07, 2025