The vendor is required to provide for debt collection services for use by county to assist departments in debt collection that relates to tax collection, fine collection, medical services, human services, courts, and other public programs.
- Collection activities must comply with federal, state and local laws and regulations and shall be conducted in a courteous and businesslike manner.
- Provide all labor and materials necessary to complete the required services, including items such as supplies, equipment, vehicles, and incidentals.
- Provide fair and reasonable means of communication by supplying all debtors with an address, email or telephone number (toll free if available) at which the debtor may contact contractor for information relating to the debtor's account.
- Provide or comply with secure communication protocols, including but not limited to; secure web portals, secure instant messaging, payment card industry, data security standards, etc.
- Such communication channels are to be used to maximize information security as well as customer service to the county.
- Adhere to data security safeguards, if so specified by county including but not limited to the ability to send and receive any files with debtor information in an encrypted format.
- Provide county with training related to the use of contractor systems where applicable and interpretation of system notes, codes, processes, and other items requested by the county related to contractor systems and/or data.
- The purpose of the meetings is to discuss topics such as: collections processes, account strategies, best practices, opportunities for improvement, obstacles to success, and overall concerns.
- Maintain bi-lingual staff (Spanish speaking at a minimum) or maintain agreements with an interpreter service during any such time as accounts are assigned to contractor from county under this agreement.
- Maintain services to communicate with disabled individuals including but not limited to available large print correspondence and text telephone (TTY) services.
- Written policies and procedures for processing, recording and resolving debtor complaints.
- Maintain debtor records related to said debtor complaints and shall provide such records to the county upon request.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: June 11, 2025