The vendor is required to provide an election results archival system that is mobile-friendly and maximally accessible, and provide ongoing support of that system.
- The contractor awarded a contract pursuant to this solicitation must:
• Provide a fully developed, off-the-shelf solution with only minor customizations.
• Meet regularly with, and prepare and deliver status reports to, the office project team.
• Retrieve standardized election results data made available by office elections management system, Vote WA.
• Provide application documentation related to the solution.
• Provide automated release of the application code using automated release pipelines in all environments.
• Maintain stable releases of all third-party extensions.
• Provide a customer support system that will receive notice of issues via email or phone and, upon notification, will route the issue immediately to the appropriate operational personnel for resolution.
• Maintain adequate staffing to provide help desk support for all products and services
• Document each reported issue using a unique identifier and manage each reported issue through to satisfactory resolution.
• These systems and support shall be maintained during normal business hours Monday through Friday throughout the year and reported issues shall be responded to within one hour.
- Testing, security and monitoring of the solution shall be conducted jointly with office; specifically, the contractor shall:
• Perform development testing, including automated tests, while office will coordinate user testing through subject matter experts.
• Provide automated security code review before deployment, and provide office security personnel with access for independent security reviews.
• Monitor the solution utilizing the office -provided monitoring tool.
- Contract Period/Term: 5 years
- Non-Mandatory Preproposal Conference Date: March 27, 2025
- Questions/Inquires Deadline: April 10, 2025