The vendor is required to provide geographic information systems (GIS) support and service related to geospatial applications, data, databases, systems, web, cloud, and desktop solutions used to assist and support the government with administering, planning, designing, development, integration, producing, monitoring, testing, analyzing, managing, testing and presenting features linked to a location.
- GIS solutions that help agencies accomplish business processes using location-based data.
- including governance, policy, procedures, standards, operations, and maintenance, consistent with the geospatial industry and applicable information technology best practices and standards, including but not limited to security and privacy.
- Department expects to select the following four (4) resources to be available as of the notice to proceed date following the award of this proposal:
• One (1) geographic information systems (GIS) technician
• One (1) geographic information systems (GIS) analyst
• One (1) geographic information systems (GIS) web application developer (senior)
• One (1) geographic information systems (GIS) database administrator (senior)
- provides agencies with authoritative data and GIS software, tools, applications, and infrastructure that suit the technical abilities of a range of users.
- Geographic information systems (GIS) technical support:
• Prepare, create, and publish new GIS datasets and maintain existing GIS datasets associated features, attributes, and metadata using agency ArcGIS enterprise and ArcGIS online products;
• Maintain data quality and data security of existing datasets and published data services;
• Create high-quality digital map products for distribution to requesting stakeholders;
• Conduct GPS and survey data collection for the creation and maintenance of gis datasets;
• Create, publish, and maintain ArcGIS online web-based mapping applications and dashboards;
• Provide agency roads and highways support, as requested by the customer;
• Maintain user accounts and enforce access controls for each discrete system;
• Provide subject matter expertise in project development and business analysis tasks and
• Conduct map research and map product distribution tasks
- Geographic information systems (GIS) analysis:
• Analyze spatial and tabular data through the use of agency ArcGIS desktop and ArcGIS online products;
• Discover patterns and trends through geospatial analysis and mapping of data;
• Produce maps showing the spatial distribution of various kinds of data and outcomes of geospatial analysis;
• Apply geospatial data analysis tools to generate user-friendly and efficient interfaces and reports;
• Create and improve geospatial visualizations based on updates of analysis tasks and/or input from customers;
• Create, publish, and maintain ArcGIS online web-based mapping applications and dashboards;
• Create and maintain ArcGIS workflow workflows.
• Create and maintain ArcGIS indoors datasets.
• Document all data analysis workflows;
• Create analysis products for customers using data modeling workflows and products such as agency ArcGIS desktop model builder;
• Provide high-quality geospatial analysis, modeling, and data-driven solutions to meet the business needs of state agencies.
- Geographic information systems (GIS) administration:
• Install, configure, and maintain servers, systems, and applications, including operating systems, networking, and other third-party applications.
• Install, configure, and maintain ArcGIS enterprise instances;
• Install and configure a Microsoft windows server for use as an application server, web server, or database server;
• Ensure servers are current with firmware, drivers, patches, and security updates in accordance with state and agency policies;
• Support management and maintenance of all local servers and databases;
• Support management and maintenance of virtual and cloud infrastructure(s), including desktops, servers, and databases;
• Work in tandem with the database administration team to optimize the overall performance of the GIS system architecture;
• support backup and recovery procedures for all infrastructure components;
• provide subject matter expertise in GIS infrastructure setup and best practices;
• conduct continuous monitoring to enforce security controls based on operating procedures;
• Document identified issues and work to troubleshoot and resolve;
• escalate troubleshooting, as needed, to advanced technical support staff;
• perform risk assessments to re-evaluate the sensitivity of systems, risks, and mitigation strategies;
• update the system security plan (SSP) during all monitoring activities, including authorization, annual assessments, and significant changes to each discrete system; and
• Provide 24/7 on-call support and primary and backup positions for each discrete system.
- Geographic information systems (GIS) web development:
• System analysis and system architecture support;
• Agency web app builder development;
• Custom web application development within the cots GIS framework;
• Mobile application configuring and development
• ArcGIS hub development and website support;
• Support system integrations with existing applications;
• Assist in the maintenance of legacy applications;
• Multi-Media and social media application configuration support;
• Refactoring of code for existing applications to improve usability and conversion of legacy applications to modernized programming languages;
• Use of and development with third-party APIS and for integration;
• Agency roads and highways configuration and reporting;
• Develop survey123 connect;
• Develop and implement web books;
• Complete application testing and deployment to customer satisfaction;
• Provide subject matter expertise in project development and business analysis;
• Documentation of code and
• Provide 24/7 on-call support and primary and backup positions for critical applications.
- Geographic information systems (GIS) database management:
• Database, system, and application integration;
• Administer and configure agency environments within relational database management systems, including, but not limited to, AWS RDS, Microsoft SQL server, oracle, and Postgres;
• Configuration support for GIS cots solutions;
• Create new databases and maintain existing databases;
• Create associated database triggers and stored procedures to enhance associated application(s);
• Apply patches and conduct maintenance activities;
• Conduct database backups and recovery activities and security monitoring;
• Monitor and troubleshoot database performance issues;
• Provide subject matter expertise in project development and business analysis;
• Follow the guidance and standard operating procedures provided by department;
• Create new and/or update existing workflows that enable system, database, and application integration;
• Create extract, transform, and load (ETL) processes to support large-scale data processing workflows;
• Use of and development with third party APIS and SDKS for integration;
• Documentation of scripts, workflows, and procedures; and
• Provide 24/7 on-call support and primary and backup positions for critical databases.
- Geographic information systems (GIS) enterprise administration
• Install, configure, and upgrade ArcGIS enterprise, ArcGIS desktop, ArcGIS indoors, and ArcGIS workflow manager in both windows and cloud (AWS) environments;
• Monitoring of ArcGIS servers and agency services in both windows and cloud (AWS) environments;
• Windows server administration, troubleshooting, and support;
• Support, troubleshoot and administrate cloud platforms, particularly amazon web services
(AWS); Experience with AWS services such as ec2, RDS, s3, ELB and auto-scaling
• Recommend solutions by defining database physical structure and functional capabilities, database security, data back-up, and recovery specifications;
• Automate processes for maintaining infrastructure and monitoring;
• Supporting and troubleshooting GIS web applications hosted in internet information services
(IIS).
- Geographic information systems (GIS) business process consultation
• Assist in GIS project evaluation;
• Help in gathering and documenting functional, data, and security requirements for any new GIS projects or re-engineering efforts;
• Participate in internal/external meetings, as requested;
• Provide business analyst support for GIS projects;
• Assist in testing and evaluation;
• generate documentation for any existing GIS process that is not documented;
• Act as liaison between end-users and GIS technical staff; and
• assist in developing GIS task-level scopes of work.
- Geographic information systems project management
• Provide project management support for new and existing GIS projects;
• Provide business analysis and requirements gathering support for GIS projects;
• Plan and manage GIS project schedules;
• Develop task-level scopes of work for GIS projects;
• Participate in internal/external GIS project meetings, as requested;
• Make recommendations for development and projects based on the overall mission of the GIO program and agency;
• Compile/review weekly status reports and provide updates to GIO program management; and
• Perform other related duties as assigned by GIO program management.
- Geographic information systems (GIS) training
• Develop course content for both classroom and online delivery;
• teach classroom training;
• Secure facility for classroom training;
• Conduct communications and marketing for training;
• Make any necessary updates to training material and content, and
• Administer online courses.
- Geographic information systems (GIS) helpdesk support
• Work with end users to troubleshoot any reported GIS technology problems;
• Provide tier 2 support to end users via the designated helpdesk system;
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation GIS software, and associated networked peripheral devices, and networking hardware products;
• Perform on-site analysis, diagnosis, and resolution of complex pc problems for a variety of end users and recommend and implement corrective solutions;
• Participate in annual fixed asset inventory;
• Receive, log, and respond to incoming calls and/or e-mails regarding GIS software and/or associated hardware problems using the designated helpdesk system;
• Schedule and perform GIS software, associated hardware, and peripheral equipment improvements, upgrades, and repairs following identified schedule(s); and
• Support deployment of new GIS software installations.
- Contract Period/Term: 3 years
