The vendor is required to provide an inmate communication system and services (icss) to the department’s custody and detention facilities and the probation department’s detention and camp facilities to be used by incarcerated persons.
- An inmate telephone system (its) that provides an automated operator, local, domestic, and international call capabilities to inmates.
- The ITS must include all necessary telephone platforms, telephone instruments, and all other equipment required to perform the functions and services.
- An inmate telephone management system (ITMS) capable of monitoring, recording and archiving all calls placed within the ITS, with the exception of those calls that are prohibited from being monitored, recorded, and archived either by statute or county policy, including, but not limited to, inmate calls made to private defense attorneys or public defenders, anonymous crime reporting tip lines, sexual assault reporting lines.
- The ITMS must be capable of detecting prohibited and illegal activity and call content, and be capable of promptly blocking, interrupting, or disconnecting inmate telephone calls when such activities are detected.
- A digitized inmate postal mail services (DIPMS) that will assist the department in establishing a security measure to prevent contraband from entering facilities through postal mail.
- The DIPMS must have the capability to: (1) receive incoming mail addressed to contractor’s processing center and/or uploaded to contractor’s website; (2) scan incoming mail; and (3) deliver the scanned mail via hard copy to the facilities and/or uploaded to contractor’s web enabled dashboard for each facility to review and deliver to inmates.
- The DIPMS must maintain an audit trail for all scanned and printed documents, including timestamps and facility assignments for a period of time agreed upon by both parties.
- A functional solution for inmate tablet devices (ITD) capable of making phone calls via the ITS, which must provide automated operator.
- The ITD must provide certain tablet services at no cost to inmates (e.g., reading material, dictionary, calendar, grievance filing process, facility rules, commissary ordering, etc.), and provide other paid subscription tablet services (e.g., games, music, movies, e-books, messaging service, etc.).
- Contract Period/Term: 5 years
- Mandatory Virtual Proposers’ Conference and Mandatory Facilities Site Visits Date: May 08, 2025
- Questions/Inquires Deadline: May 06, 2025