The vendor is required to provide for a commercially viable mobile parking payment solution, with PCI compliance established and tested and working data integrations.
- These mobile payment services will compliment payment by use of the existing pay stations.
- Provide the public with pay to park options that include app-based payment and text-to-pay web based payment.
- Solution must include, at a minimum, options for payment for parking and commercial loading via dedicated mobile application and mobile-friendly website
- System shall accept payment 24/7 in a portion of the lake pay by space area and for select CVLZS, while only allowing payment between 4am and end of paid parking hours in all other areas.
- Pay by plate system at the blackface level
- pay by space systems in city lake, and lake union park lot
- Individual commercial vehicle load zones (CVLZ), which are pay by plate with their own unique code for each zone.
- Vendor's pay by space system will allow city to manage parking rules by space and only accept payment for valid space numbers.
- Offer, at a minimum, mobile payment platforms compatible with iPhone and android.
- Transaction data, transaction fee billing, and parking codes for this service used by city departments other than department must be kept distinct from those used in regular paid parking and CVLZ spaces.
- Service must allow for visa, MasterCard, discover, and American express charges at a minimum, along with accommodation of apple pay and google pay.
- A customer toll-free number, staffed by call center representatives for at least for city main paid parking hours, which are currently between 8 am and 10 pm PST/PDT, Monday through Saturday.
- Must have the ability to provide a recurring summary, or dashboard, of customer support contact volume and associated topics that relate to using the system for street parking in city.
- Provide an assigned project/product manager.
- Pay costs for all design and manufacture of any new signage necessary for system operation, including updated pay station graphic labels.
- Provide the city with a system launch and transition plan.
- Provide the ability to issue digital plate-based permits for an annual basis or other specified time period.
- Hold a once per year enhancement meeting with city staff, where staff and vendor can discuss enhancements to improve the service and develop an annual list of service updates and improvements.
- User interface and back-office system must have the capability to manage block face specific parking regulations and single-space regulations for CVLZS, each with their own unique payment codes.
- System must accommodate paid parking and loading operations effective generally between 8 am – 10 pm PST/PDT, Monday-Saturday; no regular paid parking on Sundays or defined holidays, but events on these days may require payment and paid parking days/hours may be expanded in the future.
- System must have ability to accommodate progressive event rates and event-specific time limits and rates.
- System must have ability for the user to pay for parking for only the paid hours that overlap any 72 hour period.
- System must accommodate parking with rates that vary by time of day, maximum time limits, hours of operation, and effective days within sub areas within an area and along different blockfaces.
- System must allow different rates or time limits by time of day (i.e., different morning, afternoon, evening hourly rates) and correctly calculate payment based on duration.
- System must provide ability to pre-purchase parking.
- System must accommodate no parking payment allowed on blockfaces during sign posted peak period and/or bus layover restrictions for certain days and times, ideally with messages provided to warn users of these restrictions.
- Must maintain an up-time requirement for successful parking purchases on the smartphone application at 99.5% during regular paid parking operating hours.
- Resolution and post-outage reporting: the vendor shall provide a detailed post-outage report within 24 hours of the resolution of any outage.
- Outage prevention and system monitoring: the vendor shall implement proactive system monitoring and maintenance procedures to minimize the occurrence of outages.
- System shall allow customer payment and transaction with or without creation of an account, and provide options to establish an account to store license plate numbers and states and payment information.
- Customers shall be able to manage their account either through a desktop browser or via mobile device browser or application.
- An account holder is able to update their stored plate information during an active parking session that applies to future parking sessions only.
- A system that allows for customers who establish optional accounts to have multiple credit cards and multiple vehicles on one account.
- Customers shall have the option to receive a digital receipt for any completed parking payment.
- The back-office solution shall have an access management administration feature.
- The back-office system will provide real-time transaction information available for lookup, with multiple querying and filtering capabilities.
- The system will have map display capabilities to show rate and rule information about the parking system.
- Provide ability to generate customizable reports by various parameters, including location code, area/subarea, date range, and transaction type, and provide exportable data in common formats, a (e.g., csv, excel).
- Provide historical data retention and easy accessibility for a minimum of 3 years, including detailed transaction logs.
- Must maintain a separate mobile web interface that allows department to directly access their database and verify payment.
- Contract Period/Term: 3 years
- Pre-Proposal Conference (Non-Mandatory) Date: May 27, 2025
- Questions/Inquires Deadline: May 30, 2025