The vendor is required to provide patch management system for include:
1. Software licensing and implementation:
• Provide all necessary software licenses for the system, including server, client, and management components.
• Perform a comprehensive installation and configuration of the system in our production environment.
• Integrate the system with our existing active directory, ticketing system, and other relevant systems where necessary.
2. Discovery and inventory:
• Automatically discover and inventory all devices on the network, including operating systems, software applications, drivers, and firmware.
• Maintain an accurate and up-to-date inventory of all managed devices.
3. Vulnerability scanning and patch identification:
• Perform regular vulnerability scans to identify missing patches and security vulnerabilities.
• Automatically identify and correlate patches with identified vulnerabilities.
• Support a wide range of operating systems (windows, Linux, MACOS), software applications, and hardware drivers.
• Support firmware updates for network devices and specialized hardware.
4. Patch acquisition and repository management:
• Automatically download and store patches in a centralized repository.
• Support various patch sources, including vendor websites, update servers, and third-party repositories.
• Provide mechanisms for managing and organizing patches within the repository.
5. Patch testing and deployment:
• Enable the creation of test groups and deployment rings for staged patch deployment.
• Provide robust testing capabilities, including pre-deployment validation and rollback mechanisms.
• Support flexible deployment scheduling and automation, including maintenance windows.
• Offer granular control over patch deployment, allowing for selective deployment based on device
type, location, and other criteria.
6. Reporting and monitoring:
• Provide comprehensive reporting and monitoring capabilities, including patch compliance status, vulnerability reports, and deployment logs.
• Offer customizable dashboards and alerts for proactive monitoring of patch management activities.
• Generate reports for compliance audits and management reviews.
7. Training and knowledge transfer:
• Provide comprehensive training to our information services staff on the use and administration of the system.
• Provide detailed documentation and knowledge transfer guides and materials.
8. Ongoing support and maintenance:
• Provide ongoing technical support and maintenance for the PMS, including software updates and bug fixes.
• Offer unbundled service level agreements (SLAS) for response and resolution times.
- Technical requirements
• Scalability: the system must be able to scale to support our growing network infrastructure.
• Security: the system must be secure and protect sensitive data.
• Reliability: the system must be reliable and available 24/7.
• Integration: the system must integrate seamlessly with our existing it infrastructure.
• Automation: the system must automate as many patches management tasks as possible.
• Reporting: the system must provide comprehensive reporting and monitoring capabilities.
• Platform support: the system must support a wide range of operating systems, software applications, and hardware platforms.
• This includes essential operating systems such as windows devices, Chromebooks, and VMware environments.
• The system must further support applications like Veeam for backup and recovery, microsoft 365 for productivity tools, and google workspace for collaboration.
• Additionally, it should manage updates for all users, ensuring secure and efficient user and device management across the network.
• The patch management solution must ensure that all systems remain up-to-date, minimizing vulnerabilities and supporting the continuous operation of the district’s infrastructure and services.
• Agent based and agentless scanning capabilities. where possible.
• Bandwidth throttling for remote locations. where possible.
• Ability to handle out of band patching. where possible.
• Support for zero-day patch deployment.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: May 05, 2025