The Vendor is required to provide payment processing services via multiple channels, including to IVR, monthly & bi-weekly ACH, pin less debit card.
- Multiple payment channels including monthly and bi-weekly ACH, pin less debit card transactions and an automated telephone system.
- Secure messaging of payment confirmation via email, text messages, and USPS.
- The company will have the ability to communicate with our customers via email or text messages.
- Content management and ability to set business rules, including tiered convenience fees, ability to update messaging in the automated telephone system, ability to prevent payments from being made via any payment channels based on customer’s default status.
- Provide direct contacts that can be used by agency for help resolving customer issues and general technical support.
- Provide any data, reports, and documentation required for audits.
- Budget: $6000.
- Contract Period/Term: 3 years