The vendor is required to provide from qualified, licensed, and bonded entities to provide answering services.
- Provide 24 hour answering service for incoming calls and dispatching emergencies and other work order calls.
- Authority currently manages 327 units at Wilfrid and For and manor and 9 units of affordable housing within the city of central falls.
- Provide a multilingual live operator using auxiliary aids and services, including TTYs and all forms of FCC-approved telecommunications relay systems, including internet-based relay system to ADA regulations.
- Contractor will need to identify appropriate responses from pre-determined list provided by the authority, contact authority staff as necessary, and make follow-up contact as needed.
- The authority will forward the work order telephone number to the 800-number provided by the awarded contractor.
- Contractor to email all non-emergency work order within 15 minutes of receiving phone call.
- Contractor to maintain authority customized answering service protocols and response methods, unless changes are authorized by the authority executive director, maintenance manager or PH manager.
- Contract Period/Term: 1 years