The vendor is required to provide total data assurance, business continuity and disaster recovery solutions for unlimited servers and network attached data repositories located at the county.
- Utilizing both on-site and cloud-based data backup solutions, on-site and cloud-based recovery and restoration services as well as onsite and cloud-based virtualization services (keep operating even if servers go down) with 24/7/365 country-based technical support.
- Requirements
• The cost of the required Datto total data protection maintenance and services in terms of a fee per month over a span of time not less than thirty-six (36) months.
• All items must be as specified or approved equal or equivalent with final approval provided by county
• Backup storage and capacity
o Datto siris5-36 storage device or equivalent
o 36tb of total onsite backup capacity of which 18tb will be usable.
o The remaining 18tb of the total capacity is required and will be reserved for virtualization services as needed.
• Installation
o County da office will physically install the new device
o Provider will configure the new device remotely
• Virtualization services
o The event that the systems and applications identified by the county da office for backup are compromised or otherwise unavailable to operate, the provider will initiate and deploy virtualization services for such software and applications.
o These virtualization services will be provided via the onsite backup device installed, managed and supported by the provider, as well as via the provider’s cloud-based virtual server environment; whichever is deemed most appropriate to initiate at the time of the outage.
• Retention threshold
o The provider will provide an infinite retention threshold for the data, systems and applications identified by the county da office to be stored in the provider’s offsite, cloud-based environment.
• Technical support
a. Backup monitoring
o Provider will use software to remotely and passively monitor the county da office’s backup devices; be alerted if any backup job fails or completes with errors; contact the county da office by telephone or e-mail using the contact information on file, inform the county da office of the issue and provide the da office with the opportunity to open a service ticket to investigate and/or resolve the issue.
b. Backup maintenance
o The provider will track and assure that the manufacturer support agreements for the backup device(s) and backup software are valid and active; upgrade the firmware on each device up to one (1) time per calendar quarter, as necessary to resolve any existing functionality or performance issues; and upgrade the backup software up to one (1) time per calendar quarter to keep the software within two (2) revisions of the most current, generally available software release.
c. Backup support
o The provider will make changes to the backup hardware or software and reconfigure backup jobs, as necessary, to support the county da office’s backup requirements, and automatically respond to critical incidents and alerts.
• Restoration and recovery services
o Image-based recovery and restoration
o Cloud-based recovery and restoration
o Appliance-based virtual server spin-up
o Cloud-based virtual server spin-up
• Data backup services
• Alerting, notification and reporting.
- Contract Period/Term: 3 years