The vendor is required to provide o replace all its existing business telecommunications systems with a single modern cloud-based VoIP communications system.
- Provide a cloud-based VoIP PBX system that will support all existing primary telephone numbers and locations.
- The proposed system must allow for complete self-administration by the county.
- The vendor may propose as an option a hybrid vendor/county management.
- Assist the county with planning, programming, and implementation of the proposed system
- The initial system configuration shall be based on 25 call paths
- As previously mentioned, the county does not have any existing data on the average number of concurrent inbound or outbound calls during peak business hours
- The county currently has 50 extensions on the campus PBX and believes that 12 additional extensions will be needed for the proposed system.
- The county will need the following type of handsets:
• Executive: 20
• Switchboard/operator: 5
• Standard: 35
• Cordless: 2
- Port all primary telephone numbers into the proposed system.
- Provide inbound and outbound fax solution.
- Provide end-user training for each piece of end-user equipment proposed.
- Provide administrative training.
- Provide real-time, in-person business day support with after-hours support availability based on severity of the issue.
- The system shall provide for extension sharing.
- The county has handsets that are extensions of the primary number, such as but not limited to:
• EMS and fire sleeping quarters,
• EMS and fire dayroom and kitchen,
• Sheriff’s deputies squad room, and
• Breakrooms.
- The proposed system shall allow extension to extension calls and call transfers, regardless of location.
- The proposed system must have automated call distribution that can be scheduled to turn on and off automatically at the end of and beginning of each business day
- Cordless handsets will be required for the solid waste convenience center and for the clerk of superior court.
• The cordless handset at the solid waste convenience center will be the primary and only handset.
• The cordless handset for superior court is a non-primary set that is essentially a public phone for parties seeking to contact their attorneys.
- Contract Period/Term: 1 year
- Non-Mandatory Bidders Conference Date: April 23, 2025
- Questions/Inquires Deadline: May 01, 2025