Annual Pre-Employment Background Checks Services

The vendor required to provide annual pre-employment background checks services for include:
1. Employment history verification:
•    Provide employment history that includes the name of employer, dates of employment and job title. 
•    For the purpose of verifying employment, contact at 50% of the references listed on the application, unless only one supervisor is listed, in which case that supervisor will be contacted, in addition to human resources. 
•    Provide verification of the last ten (10) years of employment and any gaps in employment over six months. 
•    If less than ten years employment, verify all employment history. 
•    Provide in writing the name of investigator, and the name and title of contact with phone number, fax number, email address or website, and date of contact. 
•    Complete and provide united states employment history verifications within six (6) business days.
2. Invoicing:
•    Provide the city requesting agency, by both email and country mail, monthly invoicing for all services ordered in the prior month, per request, listing a breakout of:
o    Number of employment history checks completed
o    Number of license and certification
o    Verifications within state of completed
o    Number of license and certification verifications outside state of completed
o    Number of united states education
o    Verifications completed
o    Number of foreign education verifications completed
o    Number of checks rejected, with subtotals for each category
o    List of each third-party verification done during month due to negative public information return, with cost for each, and total number of third-party verifications for the month
o    Number of days to complete each check request
o    Number and list of partial reports
o    Number and list of complete reports
•    In the event of a billing error which results in an overpayment, issue a credit memo against the original invoicing.
3. Customer service:
•    Provide mechanisms in place to handle customer service issues; specifically, how customer complaints and service issues such as delayed reports, incorrect and incomplete verifications, missing components, as well as billing errors, are handled.