Online Criminal Record Check Service

The Vendor is required to provide timely and reliable screening services, including basic Criminal Record Checks (CRCs), local police index checks, and credit checks.
- Provide human resource services to ministries and employees across agency. 
- As part of this mandate, agency oversees staffing, onboarding, and safety screening processes for employees, contractors, and service providers working in government facilities.
- A solution that will:
•    Eliminate candidate‑paid fees by implementing a billing model that directly invoices the Government, at least for basic CRCs and credit checks.
•    Increase efficiency by automating screening workflows and reducing manual data entry.
•    Improve turnaround times for basic CRCs, local police index checks, and credit checks.
•    Reduce administrative burden for agency staff through integrated, streamlined processes.
•    Enhance the candidate experience through a clear, accessible online process.
•    Support implementation of the new human resource system by enabling secure, Application Program Interface (API) integration.
•    Ensure uninterrupted service during the transition to the new system.
•    Strengthen privacy, security, and compliance with Government standards.
- Screening Services
•    Provision of online basic CRCs and local police index checks.
•    Provision of credit checks for designated roles.
- Candidate Experience
•    A secure, user‑friendly online portal for candidates to complete basic CRCs, local police index checks, and credit checks.
•    Mobile‑responsive design and accessibility in accordance with agency digital standards.
•    Clear instructions, notifications, and status updates for candidates.
- The solution must meet current operational needs and support future integration with agency new enterprise HR system, GEM.
- The solution needs to provide a mechanism for employer-paid screening and a seamless integration with Oracle Recruiting Cloud is critical.
- Service Requests
•    Government envisions, at a minimum, the service provider to accept varying methods of engagement/requests for service, including email, telephone, and through the GEM system.
•    Administrative portal for agency staff to initiate, track, and manage screening requests.
•    Ability to resend requests, cancel requests, and manage candidate information.
- Payment Processing
•    Ability to process fee for service payments either directly to Government or to individuals, depending on Government direction for basic CRCs, local police index, or credit checks.
•    Provide monthly invoicing options.
•    Provide configuration options for data input, billing, and invoicing.
- Reporting
•    web-based reporting capabilities
•    Comprehensive reporting capabilities, including, but not limited to:
o    Completion reports. The report should include names of individuals for whom the CRC has been completed and date of completion.
o    Audit logs
o    Usage metrics
o    Compliance reporting.