Complaint Investigation Services

The Vendor is required to provide statewide Complaint Investigation Services regarding allegations of client rights violations on behalf of individuals with acquired brain disorders or developmental disabilities, pursuant to Rule.
- Hold a bachelor’s degree from an accredited college in social work, sociology, psychology, human services, related behavioral services, or criminal justice and experience in performing complaint investigations totaling two (2) years or more; or 
- Experience in developmental disabilities services in state totaling three (3) years or more in an area such as service coordination, program management; or quality assurance. 
- Must perform statewide complaint investigation services that consist of conducting investigations for alleged client rights violations of persons applying for, eligible for, or currently receiving developmental services or acquired brain disorder services.
- Must ensure services are available statewide.
- Must be available to provide complaint investigation services up to a maximum of thirty-five (35) hours per week for fifty (50) weeks per twelve (12) month period. There will be no minimum number of guaranteed hours per week. The hours will depend upon the number of complaints received and assigned by the Office of Client and Legal Services.
- Must perform investigations within the timeframes set forth, and in accordance with, the requirements of the State
- Must be available to conduct interviews in person throughout state.
- Must provide complaint investigation for all complaints assigned by the Department’s
- Perform investigations, including collateral and clinical interviews, with the complainant; the individual; the guardian; the respondent, and any witnesses, to gather data relating to allegations.
- Assess and recommend independent investigation findings and follow-up plans for problem resolution in each investigation, as needed.
- Analyze and interpret complex data, policies, regulations and laws, human rights, and service provider procedures to identify possible safeguards and to resolve investigated situations.
- Must ensure said individuals have a justifiable business need to access confidential data.