Employee Background Investigative Services

The Vendor is required to provide professional background screening association (PBSA) accreditation program or an equivalent nationally recognized accreditation program.
- Requirement:
• Applicant help desk
• Dedicated customer service
• Customer service rating above 95%
• Electronic background consent release forms for the authority’s use and collect the necessary information to conduct background checks.
• Maintain a standard process for resolving consumer disputes.
• Provide follow-up services to re-check results that are disputed by the employee or applicant or will check additional jurisdictions if information revealed by the first check indicates that more information is required.