Social Media Management Tool

The vendor required to provide social media management tool to help our partners use the best technology, design, and data to make every interaction with state government simpler, faster, and more meaningful.
- Social media work is a combination of sharing content from a select group of state agency social media accounts across our agency channels (Instagram, Facebook, x, threads, etc.) And assisting with the creation of social media content for the social media accounts.
- Social media best practices with other social management teams across the commonwealth, continue to grow the agency social media audiences by amplifying other agencies’ content, and implement a social listening practice to contribute to our omni-channel communication and feedback collection efforts. 
- We are looking to use sprout social to assist with account management, social listening and omni-channel monitoring, reporting and analytics, and reliable publishing
- State GIS web mapping services
•    State GIS is the commonwealth’s bureau of geographic information. 
•    Its legislative mandate includes coordinating GIS activities in the commonwealth’s public agencies and distributing GIS data. 
•    State GIS has also developed and is the host for the commonwealth’s web mapping services.  
•    Include the capability for viewing maps and related information as part of an internet browser-based client application or in mobile mapping applications, and if those applications will display map information available through state GIS web mapping services (e.g., parcels, orthophotos, streets, wetlands or any of state GIS’ tile-cached map services), then contractor shall use state GIS geospatial web mapping services. 
•    If the deliverables include an application that relies on validating street addresses or geocoding addresses to determine a coordinate location for that address, the contractor must discuss the possibility of using state GIS address validation and geocoding services with state GIS. 
•    State GIS provides low or modest demand address validation and geocoding services which state GIS may determine to be suitable for an application’s specific needs. 
•    State GIS may grant a waiver of these requirements if contractor demonstrates to state GIS’ satisfaction that using the state GIS services for the proposed application is not reasonably practical due to one or more of the following: (i) performance of the application would be degraded due to using the state GIS services; (ii) the proposed application requires reliability that exceeds those that state GIS can reasonably be expected to provide; (iii) the security requirements of the application preclude using the state GIS services; and (iv) cost. 
•    Waivers are not valid under this agreement unless they are provided in writing by the director of state GIS or, if the director is not available, state GIS’ web mapping services manager.
- Code review
•    Include software code or applications developed by contractor for agency, such code or applications shall follow current industry design and best practices, including, but not limited to those published by the national institute, the sans (sys admin, audit, network, security (sans) institute), and other recognized bodies. 
•    If the deliverables include software or code that will be developed by contractor and migrated into a production environment, contractor shall implement the following controls for the purpose of maintaining software integrity and traceability throughout the software or code creation life cycle, including during development, testing, and production: (i) contractor shall configure at least two software environments including a development and quality assurance (qa) environment and a production environment; (ii) contractor shall implement a change management procedure to ensure that activities in the development and QA environment remain separate and distinct from the production environment; (iii) contractor shall segregate duties between development and testing of software changes and migration of changes to the production environment; (iv) contractor shall implement security controls to restrict individuals who have development or testing responsibilities from migrating changes to the production environment; (v) contractor shall create a process to log and review all source control activities; (vi) contractor shall implement a source control tool to ensure that all changes made to the production system are authorized, tested, and approved before migration to the production environment; (vii) contractor shall not make any development or code changes in a production environment; and (viii) contractor shall implement additional internal controls as specified in the agreement. 
•    Contractor shall cooperate with agency’s code review of the relevant software or application deliverables.  
•    Prior to implementation or acceptance of a deliverable, contractor shall subject such deliverable, if it includes software code or script, to independent application review by agency or its delegated reviewer to validate that all applicable enterprise IT standards and security policies have been met, as well as other specifications as identified in this agreement. 
•    The review shall be performed by individuals other than contractor’s or agency’s personnel who developed the deliverables. 
•    For purposes of this requirement, "independent" may include other staff of the agency provided that no direct reporting relationships exist between the development and review organizations.