Social Media Archival Services

The Vendor is required to provide social media archival services for the department social media platforms.
- Requirements
•    Contractor shall not have access to any of department social media accounts. 
•    Use secure delegated access to retrieve archive data. 
•    Provide the department public affairs and community engagement division with access to a standard archival services account, which shall include the following features: 
o    Application program interface (API), which ensures data being stored has come directly from the orange county sheriff’s social media network. 
o    Live-streaming function that allows the API to capture records in real-time to ensure edited and deleted posts are retained in the archive. 
o    Edited and deleted posts will be tagged so they are easily retrievable. 
o    Ability to search and export records without having to contact the contractor. 
o    Ability to archive data from all authorized department social media accounts that include, but is not limited to, Facebook, twitter and Instagram. 
o    Archiving of up to 15,000 new social media records per month. 
o    Ability to allow multiple users from different department departments to access the information. 
o    The program shall offer the option to link unlimited social media accounts. 
o    Act compliance. 
o    Ability to retain all direct messages for all social media accounts.
•    Provide customer support and technical support, as needed, during normal business hours (8 am PST to 4pm PST, Monday through Friday, except on county observed holidays.