Staff Augmentation Services

The vendor is required to provide staff augmentation services on an as-needed basis.
1. Development of policies, procedures, and standard operating procedures (sops)
•    Single-family housing repair, rehabilitation, and reconstruction
•    Multifamily rental housing construction, rehabilitation, and mitigation
•    Commercial district revitalization programs
•    Community infrastructure and resilience projects
•    Private roads and bridges
•    Small rental programs
•    General administration of funds
2. Financial compliance, oversight, and fraud prevention
•    Written policies for fund tracking, separation of funds, and proper accounting
•    Fraud, waste, and abuse prevention protocols and detection tools
•    Monitoring plans and tools for financial oversight of subrecipients, and contractors
•    Federal and state compliance reviews, including, but not limited to, inspecting award approvals, reimbursement requests and completed monitoring visits.
•    Financial performance dashboards, KPI tracking systems, and corrective action procedures
3. Duplication of benefits (DOB) compliance
•    Written DOB prevention policies aligned with development guidance
•    Data matching tools to detect and mitigate potential DOB risks
•    Templates, forms, and workflows to support consistent eligibility determinations and benefit calculations
•    DOB processing and compliance management
4. Procurement compliance and monitoring
•    Procurement policies and sops consistent with federal and state requirements
•    Documentation standards for solicitations, contracts, procurement records, and cost reasonableness
•    Monitoring tools and workflows for procurement oversight and compliance tracking
5. Claims, appeals, and case reviews
•    Written procedures for case reviews, escalation protocols, and decision-making workflows
•    Standardized documentation tools, including review checklists, decision logs, and applicant notification templates
•    Staff training materials to support consistent application of review procedures support for audit readiness and responding to development, state, or other oversight inquiries related to case determinations
6. Action plan development and amendments
•    Draft action plan language, supporting documentation, and development submission packages;
•    Create and maintain public comment documentation and records of stakeholder engagement.
7. Needs assessments, market analysis, and geospatial support
•    Unmet needs assessments, market studies, gap analyses, and resource allocation reports
•    Geospatial data products, including maps, visualizations, and dashboards to support decision-making and public reporting
•    Data integration from multiple sources to support comprehensive needs assessments
8. Program performance monitoring and evaluation
•    Program-specific timelines, milestone tracking tools, and progress reporting templates
•    Performance metric tracking systems and compliance monitoring tools
•    Disaster recovery grants reporting (DRGR) support and execution
9. Technical and engineering support for infrastructure and housing projects
•    Reviews of engineering plans prepared by subrecipients
•    Review or development of cost estimates
•    Review or development of feasibility studies
•    Compliance assessments for infrastructure and mitigation projects
•    Feasibility analysis of infrastructure, economic development, and housing projects construction progress inspections of infrastructure, economic development, and housing projects
10. Relocation program (URA and TRA) development and compliance support
•    Relocation policies, procedures, sops, and workflows
•    Technical guidance to inform system of record (SOR) system workflows (excluding software development)
•    Application review tools for relocation eligibility and benefit determinations
•    Required relocation notices, compliance monitoring tools, and corrective action resources training materials and sessions for staff and program partners
11. Communication, public information, and outreach support
•    Public information materials, including fact sheets, flyers, FAQs, and website content
•    Standardized templates for press releases, stakeholder notices, and public updates
•    Outreach materials tailored for impacted communities, including language translation and accessibility accommodations
•    Guidance documents to support consistent external messaging and branding
•    Communication protocols for crisis communication, public inquiries, and media responses support for public meetings, stakeholder engagement, and community outreach events.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: August 18, 2025