Staff Augmentation Services

The Vendor is required to provide for a pc support technician, with primary responsibilities of technical IT call center support taking calls, answering emails and ticket resolution.
- The position may also provide desktop support, imaging and customer service.
- The position will:
•    Perform basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 and tier 2 level problems.
•    Troubleshoot Windows 10/11 OS.
•    Troubleshoot peripheral devices, including printers, scanners, and mobile devices.
•    Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
•    Provide basic diagnosis, analysis and resolution of issues.
•    Extra consideration will be given to candidates with the ability to independently image and or reimage equipment in preparation for deployment.

- Contract Period/Term: 2 years
- Questions/Inquires Deadline: September 02, 2025