Interim College Registrar Staffing Services

The vendor is required to provide interim college registrar staffing services for include:
a. Leadership and strategic direction
•    Provide strategic leadership for the registrar's office, cultivating a culture of continuous improvement and excellence in service. 
•    Build and strengthen partnerships with academic, administrative, and enrollment management and student success teams to advance institutional goals and student success. 
•    Supervise, mentor, and support staff, fostering a high-performing team environment that prioritizes equity, innovation, and collaboration.
•    Collaborate with system-wide colleagues to share best practices, align goals, and promote consistent retention strategies.
b. Collaboration and process improvement
•    Partner with departments, divisions, and system colleges to align policies, procedures, and practices.
•    Lead and participate in cross-functional teams to identify and implement registrar office process improvements that enhance efficiency, accuracy, and the student experience. 
•    Analyze existing workflows and systems to identify opportunities for streamlining and enhancing processes. 
•    Work closely with faculty, advisors, it, and other key stakeholders to ensure academic and administrative processes support student success initiatives. 
•    Foster a culture of innovation and adaptability by regularly assessing institutional needs and proactively recommending and implementing changes. 
•    Actively engage with colleagues across the system to share best practices, align policies, and support to system-wide initiatives. 
•    Serve as a representative on system-level committees and projects to advance institutional and system goals.
c. Strategic communication
•    Serve as the primary institutional authority on policies and procedures related to student records and registration, ensuring consistent and clear communication across the college and system. 
•    Act as a liaison between academic and administrative departments to ensure alignment and transparency in processes and decision-making. 
•    Clearly communicate complex policies and technical processes to internal and external stakeholders, including students, faculty, and staff, in a concise and accessible manner.
•    Provide training and resources to faculty, staff, and students to enhance their understanding of registration, records, and scheduling processes.
d. Accountability and reporting
•    Deliver timely and accurate data and reports to internal and external stakeholders to support informed decision-making and accountability.
•    Regularly monitor and evaluate the effectiveness of the registrar's office operations, setting measurable goals and tracking progress. 
•    Promote transparency and accountability in all processes to build trust among students, faculty, and staff.
e. Registration, technology and systems management
•    Manage all aspects of student registration, including planning, troubleshooting, and enhancing the registration experience. 
•    Work closely with the academic services and operations departments to maintain the academic course schedule, ensuring accuracy and alignment with the institution’s priorities. 
•    Analyze data and trends to recommend improvements that support enrollment growth and student progression. 
•    Serve as the institutional leader and subject matter expert for Ellucian banner and related systems, ensuring seamless optimal functionality and integration with other institutional platforms. 
•    Partner with it and key stakeholders to implement system upgrades, resolve technical issues, and optimize processes to improve efficiency and accuracy. 
•    Utilize technology to improve the student and staff experience, streamline workflows, and ensure data integrity.
f. Supervision
•    Directly supervise the associate registrars and their teams, ensuring efficient daily operations and alignment with institutional goals
•    Set clear expectations, provide ongoing feedback, and support professional development enhance to enhance team performance. 
•    Develop accountability structures and workflows that drive efficiency, accuracy, and high-quality service delivery. 
•    Cultivate a collaborative and supportive team culture that values communication, innovation, and growth.
g. Records management and compliance
•    Manage the maintenance, security, and integrity of student academic records, ensuring compliance with FERPA, accreditation standards, and other applicable regulations. 
•    Develop, implement, and enforce policies and procedures related to student records, registration, transcripts, and degree audits. 
•    Ensure accurate reporting of student data to internal stakeholders and external agencies, including state and federal entities.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: September 10, 2025