Senior Healthcare Consultant and Staffing Firm Services

The Vendor is required to provide for the services of a contractor(s) that will serve as a regional Senior Healthcare Consultant (SHC) and perform tasks related to sustaining and further developing customer/member relationships of agency members within the geographic territory respondent proposes to cover.
- Pharmacy Program
• Pharmaceutical Wholesaler Distribution Services
• Clinical Pharmacy
• Prescription Filling and Pharmacy Services
• Drug Supply Chain Security Act (DSCSA)
• Influenza Vaccine
• Routine Vaccines
• Emergency Preparedness and Stockpiling
• Pharmaceutical Repackaging
• Nutritionals
- Healthcare Products and Services
o Medical Products and Services
o Dental Products and Services
o Condoms
o Drug and Alcohol Testing
- Sample Tasks and Deliverables.
• Educate existing and prospective member facilities on the benefits of agency and explore options on how customers can save money and add efficiencies to their purchasing processes by utilizing agency programs and contracts.
• Conduct business reviews, provide member services, manage accounts, develop and improve member contract compliance, and promptly resolve problems or issues.
• Train and educate agency members and prospective members on agency policies, procedures, and purchasing best practices.
• Gather market intelligence and report key information to agency management, contract managers, and appropriate staff members.
• Represent agency at industry conferences and meetings, and exhibit at trade shows.
• Consult and collaborate with other knowledgeable public and private organizations, trade associations, and industry professionals to gain a greater understanding of market/industry opportunities and market trends and conditions to create effective ways of targeting and streamlining the implementation of the agency program.
• Stay current with all aspects of pharmaceutical products, healthcare products, and services in general, in particular those that pertain to agency and its members, including procurement strategy; compliance; supply chain; distribution rules and requirements; regulatory and legal issues; payment options; and risks.
• Use tools provided by agency, including data analytics and customer success management systems/platforms, to improve efficiencies and member experience.
- These activities will include:
• Account management for members within the region.
• Relationship building activities.
• Face-to-face meetings with member facilities.
• Conducting business reviews with member facilities.
• Conducting quarterly business reviews.
• Performing on-site member onboarding, implementation, and training.
• Advising members on procurement optimization.
• Serving as the primary point of contact to promptly identify and resolve member issues.
• Responding to member questions, concerns, or requests in a timely manner and conveying those interactions to the appropriate agency staff.