Data Integrated System and Aging and Adult Case Management Software

The vendor is required to provide data integration and a case management software system that will allow for case intake, case management, and reporting to support integrated service delivery.
- Integrated data systems are often used to inform decision-making at the top tiers of local government; policymakers use analyses based on large numbers of integrated data systems (ids) records to understand the overlap between users or individuals who receive services from different systems and the impact of one system’s policies and programs on the outcomes in another
- Interested in implementing a configurable integration platform to implement new case management systems (CMS) for our adult and aging services division while maintaining the present legacy applications and functionality in other social services divisions.
- The CMS should be designed to help intake workers, case managers, social workers, and other service providers gain “situational awareness” of the needs and risks at the client level.
- A comprehensive CMS should include broad information sharing, identifying client information made available to authorized users, document and image sharing for care coordination and management, partitioning of certain types of data for regulatory compliance, and role-based access controls.
- Functional duplication, data duplication, integration, interoperability, scalability, and reuse issues.
- Use of existing technologies as efficiently as possible.
- Deployment of common service delivery mechanisms.
- Provide direct linkage between case management systems in the county and the ids.
- Provide the ability to integrate data from other county and external partner systems and the ids.
- Provide business and technical architectural roadmaps and guidelines that are highly pragmatic, and which will over time integrate existing disparate business processes and it systems and provide a platform for the next generation of services and systems.
- These needs, integrations, and goals include:
• Cross-department and cross-organizational holistic case management
• Cross-department and cross-organizational data sharing
• Referral system for services across departments and organizations
• Simplified universal intake
• Resident self-service
• Enhanced data security
• Assured data privacy
- Integrated data system:
• Work with designated partners, such as internal departmental champions, department staff, county leadership, and community-based organizations, to support the county’s use of data to ensure effective placement of systems to improve data-sharing efforts between county departments and divisions.
• Provide integrated data storage and a business intelligence and analytics platform that will integrate seamlessly with new case management tools and existing software and systems.
- Cloud based expertise:
• Analyzing, designing, and developing data warehouse and data mart schemes to support data analytics, data visualization, and reporting including those that comply with legal requirements governing access to sensitive individually identifying information.
• Designing, developing, and deploying data sharing and data protection between multiple agencies and organizations.
• Architecting, designing, integrating, and implementing the above data services with cloud service providers (CSPS), (e.g., azure.)
• Working with, analyzing, designing, and developing integration and data extraction from case management systems. - Data visualization and reporting:
• Performing data analysis and developing data visualization and reporting functionality using commercially off-the-shelf (cots) products, (e.g., power bi services)
• Analyzing, designing, and deploying data visualization and reporting platform supporting multiple source systems
• The system should support both ad hoc and standard reporting functions
- Cloud based solutions:
• Provider shall provide software as a service (SaaS) cloud-based solution that is HIPAA and soc2 compliant.
• The solution must be hosted in a secure data center and should meet all applicable security requirements defined by county it security team.
- Contract Period/Term: 1 year
- Non-Mandatory Pre-Proposal ZoomGov Meeting Date: February 12, 2025
- Questions/Inquires Deadline: February 19, 2025