Parking Pay by Phone Tool Services

The vendor is required to provide a two-vendor parking pay-by-phone solution to improve the efficiency and convenience of short-term parking across campus.
- Multi-platform support: payments must be accessible via iOS and android apps, a mobile optimized website, google pay and apple pay, any future payment solutions not yet mainstream, and a toll-free phone number.
- Integration: the solution must fully integrate with agency enforcement system, enabling real-time data transfer for parking sessions, payments, and violations.
- Payment processing: vendor must serve as the merchant of record, ensuring secure and PCI compliant transactions; automated clearing house (ACH) remittance to the university shall occur weekly.
- Rate customization: ability for the university staff to configure variable time limits, pricing structures, and special event rates.
- User notifications: provide expiration reminders and extend session options without exceeding allowed time limits.
- Reporting & auditing: provide automated, real-time financial reconciliation and usage reports.
- Customer support: offer 24/7 customer service via multiple channels (phone, chat, and email), with response times not exceeding 24 hours.
- Marketing & education: assist in user adoption through vendor-sponsored marketing campaigns, including signage, training, and promotional events.
- Implementation & signage
• The selected vendors must collaborate with agency to design and fund updated parking signage that aligns with the university’s branding and visibility standards.
• Signage must be placed at all applicable parking locations and clearly display zone and space
IDs and payment options.
• Full system implementation and signage installation must be completed by august 1, 2025
(Launch date).
- Data security & compliance
• Maintain compliance with PCI-DSS, ADA, and applicable state and federal regulations.
• Ensure that all user data is protected and cannot be shared, sold, or used for marketing purposes.
• Provide the university with full access to back-office reporting and user activity logs.
- Performance metrics & evaluation
• Vendors must provide uptime guarantees of 99.9% and maintain a high level of customer satisfaction.
• Regular performance evaluations will be conducted to ensure compliance with service level agreements (SLAs).
- Contract Period/Term: 1 year
- Non-Mandatory Pre-Proposal Conference Date: March 27, 2025
- Questions/Inquires Deadline: April 3, 2025