Host VOIP Solution

The vendor is required to provide for a hosted VoIP phone system to replace the current cloud-based VoIP system.
- Board is committed to be a leader in coordinating and providing quality, comprehensive workforce development, employment, and training services.
- The new system should offer all the features that our staff are familiar with.
- Below is a list of the required features:
• Complete web-based administration
• Detailed billing
• Single monthly detailed invoice (all locations on one bill)
• Local calling
• Long distance
• Voicemail
• Visual and audible voicemail alerts
• Transfer – attended, unattended, direct to voicemail, park
• Speakerphone
• Caller id – internal and external
• Call forwarding
• Dial plans
• Music on hold (ability to change is needed)
• 3 ways calling
• Conference call
• Call history – placed, received, missed
• CDR reporting
• Call recording
• Hunt group and auto-attendant and ring group
• Call picks up
• 911 – e911 with office location services
• Last number redials
• Mute option (speaker phone)
• Volume and ringer level control
• Directory lookup
• Soft phone - pc interface
• iOS and android app
• Backup of user accounts and voicemail
• Mask phones with specific outgoing caller id number
• Hotel-ling - if needed in the future
• Analog to digital adapters to transition fax machines to the VoIP network to allow for better positioning of fax equipment - 9 fax machines total
- Optional features
• Outlook and teams’ integration
• Handoff to cell
• Do not disturb
• ADA - hearing aid and TTY compatible if possible
• Ability to cancel services at one office without violating contract terms and or extending it
- Service requirements
• High uptime rating
• Direct contact names and numbers for service and support 8x5x5 with no later than NBD for major issues
• Single contact for account management
• Training for 4 IT members that will be administering the solution
• Turnkey solution
• Printed or electronic materials for staff training
• Warranty must last the length of the service contract.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: March 28, 2025