Apryse iText Core Application Software

The vendor is required to provided is Apryse iText core volume (NET) version 9.0 for production application software.
- Service location(s)
• Agency, at its sole discretion, with a 30 days’ advance written notice, reserves the right to change, consolidate, delete or add service locations.
• Services will be provided remotely
- Performance schedule
• Contractor shall perform contracted services, including any minor adjustment call-back services, Monday through Friday between the hours of 8 a.m. and 5 p.m. (central time).
• Contractor shall not interfere with normal flow of agency business at the service location.
• Contractor shall respond to all service calls within four (4) hours of agency request, unless the response deadline is extended by the agency contract manager.
- Telephone service
• The contractor shall have an active telephone service answered during normal business hours.
• Normal business hours are between 8 a.m. and 5 p.m. Monday through Friday, unless otherwise stated in the IFB
- 24-hour contact
• The contractor must provide the agency contract manager with 24-hour contact information for a minimum of two (2) contractor personnel so the agency may communicate urgent performance issues that require immediate correction or any other issues that may occur.
• The contractor’s 24-hour contact must always be available. any urgent performance issues requiring immediate correction will be followed up in writing by the agency contract manager.
- Contractor must promptly investigate the matter and take appropriate action that may include:
• Removing the employee from the project;
• Providing the agency with written notice of such removal; and
• Providing the agency with the information for the replacement employee, who must be qualified and trained, within the timeline designated by the agency
- Personnel removal and replacement
a) Removal
• Poor or unacceptable work performance,
• Theft,
• Abusive language or behavior, or
• Improper attire, in accordance with the terms and conditions of the contract.
b) Replacement
• Replacement of contractor or subcontractor personnel will be subject to agency review and approval.
• The contractor shall provide replacement personnel who have the required qualifications and training as outlined in this IFB and resulting contract
• Agency contract manager will work together in the event of any such required replacement to prevent disruption in the services or performance schedule and will mutually agree upon the timeline for the replacement.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: April 09, 2025