Behavioral Threat Assessment Tracking Software

The vendor is required to provide for the purchase and implementation of community threat and behavioral assessment tracking software.
- Provide a comprehensive software solution that effectively aids in the evaluation and management of behavioral threats within the community, ensuring compliance with local, state, and federal regulations.
- The solution shall be a hosted software-as-a-service (SaaS) license model that is generally available and currently implemented and utilized by multiple governmental entities.
• User-friendly interface: the software must provide an intuitive and accessible interface for users of all technical skill levels. 
• Threat assessment tools: the software should include standardized assessment tools based on proven psychological and behavioral models to evaluate threats effectively. 
• Data collection and management: the software must allow for the secure collection, storage, and management of data related to assessments and incidents. 
• Incident reporting module: a user-friendly reporting module to document and retrieve information about incidents promptly. 
• Real-time analytics: the software should offer real-time analytics and reporting features to provide insights into trends and patterns within the community. 
• Integration capability: the system must be able to integrate with existing databases used by county sheriff’s office, ensuring seamless information sharing. 
• Mobile accessibility: the software must include mobile compatibility, allowing users to access the system from smartphones and tablets while maintaining data security.
• Compliance standards: the software must comply with relevant federal, state, and local regulations regarding data privacy and security, including but not limited to:
o Family educational rights and privacy act (FERPA)
o Health insurance portability and accountability act (HIPAA)
o Criminal justice information services (CJIS) security policy
• Training and support: the vendor must provide comprehensive training and ongoing technical support for all software users, ensuring they can effectively utilize the software in their roles.
• Customization: the software must be customizable to address the specific needs of county’s diverse communities, allowing modifications in workflows and report templates.
- Requirements
• Implementation services: the vendor will conduct an initial implementation including setup, configuration, and integration of the software with existing systems. 
• A project manager from the vendor's side should lead this process to ensure adherence to timelines and quality standards. 
• User training: the vendor will offer virtual training sessions in a 'train the trainer' scenario to ensure comprehensive understanding of software functionalities. 
• Technical support: the vendor must provide a dedicated helpdesk support channel available for troubleshooting and resolving technical issues on a 24/7 basis. 
• Software maintenance: the vendor is responsible for performing regular software updates, including security patches and feature enhancements, to keep the system running optimally. 
• Performance monitoring: the vendor will provide performance monitoring solutions to assess software functionality and user satisfaction continuously. 
• Collaboration with local governments: the vendor must work closely with local authorities and stakeholders to ensure that the software aligns with public safety initiatives and community programs. 
• User feedback mechanism: establish processes to collect feedback from end-users, enabling ongoing software improvements based on user experiences and evolving community needs.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: June 27, 2025