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A government agency in Florida issued “Ticket Management Services” (IFB). Solicitation SYS-1499 closed on July 16, 2025. Eligibility: Only for USA Organization.
The vendor is required to provide one call ticket management and screening services, to include positive response that meet state statute 556 compliance requirements.
• Receipt of one call tickets on behalf of county utilities department.
• Review of the tickets by experienced screening personnel and other methods, to determine if there is a conflict with county utilities infrastructure (screening).
• Clearing of no-conflict tickets; notification to sunshine state one call of state and excavators on behalf of county utilities department.
• Posting of locate tickets that require physical locate to a secure server. provision for method to indication of status by locators.
• Positive response to sunshine state one call of state for located tickets.
• Daily audit report posted to server.
• Separation of second notice tickets at a separate site.
• Posting of second notice tickets at a separate site.
• Performance management tools. must have access detailed reports upon county request, such as ticket vetting breakdown and daily or monthly reports.
• Eliminate redundant steps and trim wasted time with more direct communication and workforce collaboration.
• Access from anywhere, on any device or OS.
• The website shall contain a desktop, mobile site, and be compatible with most tablets
• There is no hardware to purchase and install, with no server9s) required by county.
• The website service shall have archive to search tickets from any date and time, at minimum adhering to all data retention requirements outlined in federal, state, and local laws.
• Website service will be able to electronically receive, respond to and resolve excavation requests in an automated fashion, automatically emails, pages, or sends a text message to users to alert them of emergency locate tickets.
• Manage all tickets from one application.
• Must receive, sort, store and complete tickets.
• Must perform positive response per sunshine 811 guidelines.
• Able to divide sections of locate requests by employees or outlined service area, and access to tickets between employee users.
• Able to provide access to minimum of 10 multiple users at different levels of access at the same time without interference.
• Easy to use, needs little to no training.
- Questions/Inquires Deadline: July 3, 2025
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Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-1499) closed on July 16, 2025. See similar open RFPs below.
A government agency in Florida. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Questions and inquiries must be submitted by July 3, 2025.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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