Human Resources Performance Management System

The Vendor is required to provide a comprehensive performance management system to enhance organizational effectiveness, improve employee engagement and productivity, and align individual goals with agency objectives.
- Provide a robust, user-friendly solution that supports the full performance management cycle, including goal setting, ongoing feedback, performance appraisals, and development planning.
- Cloud-based Solution:
• Provide a secure, cloud-hosted performance management platform
• Ensure 99.9% uptime and 24/7 accessibility
• Support multi-factor authentication and role-based access controls
- User Interface:
• Intuitive, responsive design compatible with desktop and mobile devices
• Must function on major web platforms, including Chrome, Edge and Safari
• Customizable dashboard for employees, managers, and HR administrators
• Accessibility features compliant with WCAG 2.1 Level AA standards
- Goal Management:
• Support cascading goals from agency-level to individual employee objectives
• Allow for creation, tracking, and updating of SMART goals on an individual, work group, and department level.
• Enable alignment of individual goals with departmental and agency strategic plans.
• Provide goal libraries and templates for various job roles and departments
- Continuous Feedback:
• Facilitate real-time feedback between employees and managers
• Support peer-to-peer recognition and feedback
• Include configurable reminders for check-ins and feedback sessions
- Performance Appraisals:
• Customizable appraisal forms and rating scales
• Ability to manage different timelines and processes for different categories of employees.
• Support for various evaluation methods (e.g., 360-degree feedback, self-assessments)
• Automated workflow for review cycles, including notifications and approvals
• Capability to track and compare performance over time
• Support for configurable business rules that decouple performance appraisal ratings from compensation decisions
• Include optional modules or data models to assist in determining compensation adjustments based on non-performance factors (e.g., market adjustments, tenure, cost-of-living increases, or skills-based pay), separate from the performance appraisal process.
- Development Planning:
• Tools for creating and managing individual development plans
• Integration with learning management system
• Skill gap analysis and recommended training/development activities
• Workforce planning tools and reports
- Reporting and Analytics:
• Comprehensive reporting capabilities with customizable dashboards
• Pre-built and ad-hoc reporting options
• Data visualization tools for performance trends and metrics
• Export functionality to common formats (e.g., PDF, Excel, CSV), and business intelligence applications.
• Capability to generate bell curve (normal distribution) visualizations of performance ratings for specified employee groups (e.g., by division, department, or Citywide).
• Functionality to compare appraisal distribution trends over time and flag outlier rating behaviors.
- Contract Period/Term: 1 year
- Pre-Proposal Date: July 07, 2025
- Questions/Inquires Deadline: July 11, 2025