Central Gaming System and Related Services

The Vendor is required to provide central gaming system” (CGS) means an integrated system responsible for, but not limited to, collecting wagers, conducting winner selection, gaming security and control, data management and reporting, financial management, claims processing, network monitoring, retail management, processing transactions and validations with respect to all lottery games.
- CGS include:
• Retail point of sale terminals, vending, kiosks, printers, scanners
• Displays, jackpot signs, etc.
• Content Management solution for displays, vending, etc.
• Retailer Management (reporting, accounting, new accounts, closeouts, messaging, tax accounting, adjustments, bonuses, sweeps, incentive payments
• Cashless management (equipment, solutions, anti-laundering, PCI compliance, payment methods, reporting, etc.)
• Age identification verification and validation.
• Scratch-Off Management (reporting, status, transactions, deliveries, activations, validations, settlements, returns, payouts, inventory management, etc.)
• Ticket-by-ticket accounting for scratch-offs
• Ticket cancellations
• Terminal Security (access, data communications, etc.)
• In-lane solutions, quick ticket, print on receipt, etc.
• Terminal connectivity and redundancy
• Retail Call Center, 
• Field, and technical service support, staffing model.
• Retail Maintenance
• Loyalty Programs 
• Customer Retail Relationship Management solution, survey capabilities
• Omni-channel sales capabilities
• New equipment and future technology innovation plans.
• Games Management and Monitoring
• Financial Management
• Draw Game Controls
• Claims and Payments (retail and lottery, validations, checks, cash, electronic payments, mobile claim options, etc.)
• Business Intelligence (analytics, database management, reporting for systems, sales, retail, operations, security, etc.)