Ticketing System

The vendor is required to provide ticketing system and services that meet the following requirements:
- Core ticketing system features:
•    Reserved seating:
o    Interactive, online seat maps allowing patrons to select their specific seats in real-time.
o    Real-time seat availability updates to prevent double bookings across all sales channels.
o    Capability to hold or block seats for internal use, VIPs, or accessibility needs.
o    Option to offer "best available" seating if a patron prefers.
•    Online sales portal:
o    Fully branded and customizable ticketing pages integrated seamlessly with the met theatre's existing website (or the ability to provide a standalone, co-branded portal).
o    Secure online payment processing with support for major credit cards (visa, Mastercard, American Express, discover), PayPal, apple pay, google pay, and other common digital payment methods.
o    Direct deposit of sales revenue into met theatre's bank account (as sales occur or on a frequent, agreed-upon schedule).
o    Mobile-friendly interface for ticket purchasing and delivery.
o    Ability to offer and manage various ticket types (e.g., adult, child, senior, student, group rates, VIP).
o    Support for promotional codes, discounts, and package deals (e.g., flex bundles, mini-series, season tickets).
•    Box office operations:
o    User-friendly interface for in-person ticket sales and management.
o    Support for multiple payment methods at the box office (cash, credit card, check).
o    Ability to print physical tickets (thermal ticket printing) or issue e-tickets.
o    Real-time synchronization between online and box office sales.
o    Capability for easy ticket exchanges, refunds, and reissues.
o    Robust search functions for patron and ticket information.
•    Ticket delivery and scanning:
o    E-ticket delivery via email with unique barcodes and QR codes for scanning.
o    Mobile ticket delivery options.
o    Efficient and reliable ticket scanning capabilities (using mobile devices or dedicated scanners) for quick entry at events.
o    Real-time attendance tracking.
- Patron management and marketing:
•    Customer relationship management (CRM) features:
o    Capture and store comprehensive patron data (contact information, purchase history, attendance records).
o    Ability to segment patron data for targeted marketing.
o    Data ownership by the met theatre.
•    Marketing tools:
o    Integrated email marketing capabilities for newsletters, event announcements, and promotional campaigns.
o    Ability to track marketing campaign effectiveness.
o    Support for social media integration and sharing.
•    Donations and memberships:
o    Capability to collect and track donations during the ticketing process or as standalone contributions.
o    Management of membership programs with associated benefits (e.g., discounted tickets, early access)
- Reporting and analytics:
•    Comprehensive reporting tools for sales data, attendance, revenue, and patron demographics. 
•    Customizable reports and dashboards. 
•    Ability to export data in various formats (e.g., excel, csv). 
•    Real-time insights into ticket sales and event performance.