Mobile Ticketing Services

The Vendor is required to provide for mobile ticketing services and validators on its fixed route fleet.
- Customer service is an essential part of all agency transportation options. 
- Providing a service like mobile ticketing requires the skills, attitudes, aptitudes, and sensitivities necessary as both agency and its customers work to understand the new service.
- Agency strives to develop, maintain, and sustain successful partnerships with our contractors. 
- Agency seeks proposals from qualified vendors for design, installation, training, hosting, and ongoing technical support for a complete mobile ticketing system, including back-end, web-based software for use by agency personnel.
- The selected vendor shall provide all supervision, labor, materials, supplies, tools, transportation, and equipment necessary to perform the scope of the project. 
- Agency will provide sim cards for data however provider is to include any routers if necessary. 
- All service design parameters described are subject to change based upon agency and vendor recommendations during final design, implementation, and subsequent deployment.
- System to include electronic validators on the buses to minimize bus operator responsibilities in fare collection.
- A turnkey solution that includes cloud-based software, in bus hardware, installation, training, and support.
- Solutions to include the ability to use touchless credit, debit and digital wallet services.

- Contract Period/Term: 5 years