Electronic Permitting System

The vendor is required to provide electronic permitting (e-permitting) system to modernize its permitting processes and improve service delivery to residents, businesses, and contractors, enhance transparency and streamline the permitting process across multiple departments.
•    Collect detailed information from experienced vendors on platform capabilities
•    Understand licensing and cost frameworks to support budget planning
•    Define and refine functional requirements based on industry best practices
•    Assess potential integration strategies in support of broader municipal digital systems
- The process involves several manual steps and is largely paper based, resulting in inefficiencies and service delays.
•    Permit processing delays that exceed service target timelines. 
•    Lack of online submission and self-service portal available for applicants to submit, track, or manage their permit applications. 
•    Manual workflows and re-keying of data between systems and forms increase the risk of errors. 
•    Paper files are commonly used for documentation, reviews, and approvals. 
•    There is a lack of transparency for applicants regarding permit status. 
•    Limited reporting capabilities, making it difficult to track performance metrics or respond to inquiries effectively
- The city envisions a modern, user-centric, and efficient e-permitting system that will transform the permitting experience for both internal staff and external users. 
•    Digital first experience: streamlined application, real-time tracking, and payment capabilities for citizens, businesses and contractors 
•    Automated workflows: seamless routing through reviews, approvals, inspections, and permit issuance 
•    Enhanced staff productivity: dashboards, role-based assignments, and automated alerts for internal users 
•    Technology integration: seamless integration with other municipality system software solutions, with GIS, ERP, planning and enforcement system, etc. 
•    Reporting: analytics and compliance tools for data-driven decision making 
•    Scalability and flexibility: ability to expand into additional permit and licensing categories
- Functional capabilities
•    Online application submission and integrated payment processing
•    Document management and plan review management
•    Role-based workflows and task assignments
•    Communication and notification capabilities
•    Dashboard and reporting features
•    Ability to functionally review plans and pdfs, including support for digital signatures
•    Ability to mock up pdfs and integrate with Bluebeam for enhanced plan review capabilities.

- Questions/Inquires Deadline: August 14, 2025